Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Pay Rate: $22 per hour on W2
Location: 1101 Greenwood Blvd, Suite 3001, Lake Mary, FL 32746
Contract Duration: 6 Months
Language Requirement: Bilingual (English/Spanish) preferred

Description: -

Customer Service phone agent responsible for handling inbound calls from customers regarding supply orders or additional questions and making outbound calls for customer follow-ups. This role also includes limited technical support on equipment. The candidate must follow established processes, systems, and call expectations while adhering to required guidelines.

Key Responsibilities

• Handle inbound customer calls and place outbound calls to provide information and follow up on supply and equipment orders.
• Maintain a customer base within the Remote Patient Monitoring (RPM) platform.
• Conduct VW enrollment calls and provide equipment training and setup support.
• Perform compliance follow-ups and conduct monthly customer calls.
• Place supply and equipment orders and follow up with vendors as necessary.
• Manage ordering, shipping, delivery confirmation, and RMA processes when required.
• Perform outbound calls to notify customers of shipping delays or missing information.
• Resolve or escalate issues and report problems as needed.
• Utilize databases to retrieve and update customer and company information.
• Work reports and follow through on orders placed.
• Assist with workflow productivity improvements.
• Follow all regulatory policies, procedures, privacy, and security standards, including HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain accurate customer records and follow work instructions.
• Meet department metric standards and maintain a culture of accountability.

Required Skills

• Strong time management skills
• Professional communication with excellent phone etiquette
• Attention to detail
• Team-oriented mindset
• Ability to organize and manage calls with speed and accuracy
• Demonstrated patience, tact, empathy, and problem-solving skills
• Ability to work with complex computer applications and multiple operating environments (Windows, DOS, Mainframe)

Basic Qualifications

• Minimum of one (1) year of Customer Service experience
• Proficiency in MS Office
• Ability to use thinking and reasoning skills to solve problems
• Ability to collaborate with other teams within the VAD department to accomplish daily tasks
• Reliable and able to learn systems, processes, and call expectations

Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities