Job Description
Job DescriptionDescription:
We are seeking a detail-oriented and proactive Ordering Specialist to join our team. The ideal candidate will play a critical role in managing the procurement and ordering process for our impact window and door products. This position requires strong organizational skills, a keen eye for detail, and the ability to coordinate with various departments to ensure timely and accurate orders.
Key Responsibilities:
- Order Management: Accurately process and manage customer orders for impact windows and doors, ensuring all specifications are met.
- Documentation: Maintain detailed records of all orders, including purchase orders, invoices, and delivery schedules. Ensure all documentation is complete and accurate.
- Customer Communication: Serve as a point of contact for customers regarding order status, delivery schedules, and any related inquiries.
- Problem Resolution: Address and resolve any issues related to orders, including delays, product discrepancies, or vendor-related problems.
- Process Improvement: Continuously evaluate and improve ordering processes to enhance efficiency, reduce costs, and improve customer satisfaction.
- Collaboration: Work closely with the sales, production, and logistics teams to ensure seamless order fulfillment and customer satisfaction.
Requirements:
Experience: Minimum of 2 years of experience in order management, procurement, or a related field. Experience in the window and door industry is a plus.
Skills:
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Experience with ERP or inventory management systems is a plus.
- Strong communication and negotiation skills.
- Ability to work independently and as part of a team.
Attributes:
- Proactive and solution-oriented mindset.
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving abilities.