Job Description
Job Description
Job Overview
We are seeking a dynamic and detail-oriented Food & Beverage Supervisor to oversee daily operations and ensure exceptional service standards. This role is responsible for managing shift activities, maintaining compliance with company policies and legal regulations, and delivering a high-quality guest experience.
Responsibilities
- Assist with ordering food and beverage supplies, cleaning materials, and uniforms.
- Supervise daily F&B shift operations, ensuring compliance with company policies and service standards.
- Enhance guest satisfaction by understanding and responding to guest needs, and providing coaching and feedback to team members.
- Monitor daily operations to maintain quality and meet customer expectations.
- Address guest concerns proactively and professionally.
- Review guest feedback and satisfaction scores with staff to drive continuous improvement.
- Respond promptly to customer service requests and internal communications.
- Communicate effectively with supervisors and team members via phone, email, and in person.
- Provide clear guidance and direction to staff, including setting performance standards and monitoring results.
- Complete additional responsibilities as requested by management
Requirements
- Minimum of 2 years of experience in a supervisory role within a full-service hotel environment.
- Previous Marriott brand experience strongly preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven ability to handle guest concerns with professionalism and a proactive approach.
- Familiarity with food safety regulations and operational standards.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Proficiency in using standard office software and hotel management systems.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.