Job Description
Job DescriptionBenefits:
- Competitive salary
- Paid time off
- Training & development
Office Manager Flooring & Home Improvement
Location: 2173 NW 22nd Street, Pompano Beach, FL 33069
Employment Type: Full-Time with PTO
Salary Range: $45,000$55,000 + Bonus Opportunities
Health Stipend: Available, if needed
Ready to Build Something Awesome?
This isnt your typical desk job its a hands-on opportunity to help grow a local Floor Coverings International franchise from the ground up while shaping an exceptional customer experience in your community.
Were a family-owned, fast-growing flooring and home improvement company seeking an Office Manager who is organized, energetic, and passionate about people. Youll wear many hats from managing operations and scheduling to engaging with customers and supporting local marketing efforts.
If youre a creative problem-solver who thrives in a dynamic, fast-paced environment and loves helping people, this could be the career for you.
Who We Are
Floor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our unique shop-at-home model allows customers to explore flooring options from the comfort of their home earning us a 4.8-star average rating from over 400,000 happy customers.
We believe in craftsmanship, community, and culture and were looking for someone who shares those values.
What Youll Do as an Office Manager
- Be the welcoming voice of our company answer calls and manage communications with customers, installers, and vendors.
- Schedule sales appointments and follow up on open proposals to keep the pipeline moving.
- Ensure every customer has a 5-star experience through consistent follow-up, thank-you notes, and review requests.
- Keep the office organized, professional, and inviting.
- Maintain accurate data in Salesforce and QuickBooks, ensuring clean records from lead to close.
- Assist with order tracking, job scheduling, and delivery coordination.
- Support production by communicating timelines, job details, and updates with customers and installers.
Marketing & Community Engagement
- Help manage local marketing efforts including social media content, community events, and home shows.
- Post engaging content on Facebook, Instagram, and LinkedIn that highlights our work and tells our story.
- Coordinate with marketing partners to ensure strong online presence and return on ad spend.
- Plan and support local outreach and partnership events with realtors, property managers, and contractors.
What Were Looking For
- 13 years of experience in office administration, customer service, or home improvement (flooring experience a plus).
- Strong multitasking, organization, and follow-through skills.
- Excellent phone and written communication skills.
- Proficient with technology especially Salesforce, QuickBooks, Excel, and social media platforms.
- A positive, team-oriented attitude with a willingness to learn and grow.
- Comfortable working independently and managing multiple priorities.
- Occasional availability for weekend or after-hours community events.
Why Youll Love Working With Us
- Opportunity to grow with a growing company your ideas will help shape our future.
- Family-owned, people-first culture that values integrity, creativity, and community.
- Competitive pay, performance-based bonuses, and room for long-term growth.
- Paid training and the chance to represent a national brand that truly cares about its customers.
- No two days are the same and thats what makes it fun.
Meet Gary Owner, Floor Coverings International of Pompano Beach, FL
Gary is the proud new owner of Floor Coverings International serving the Pompano Beach, FL area. With a strong background in business and a passion for helping others, Gary is excited to bring his business savvy and leadership skills to his own venture. His mission is simple yet powerful to make every customer feel like part of the family while providing an exceptional flooring experience from start to finish.
Gary and his wife, Chelsy, have been married for four years. While Chelsy isnt directly involved in the day-to-day operations, she is a visible and supportive presence in and around the business. As Garys biggest advocate, she shares his enthusiasm for building a company that reflects their shared values of trust, comfort, and community.
Together, Gary and Chelsy are excited to bring comfort, quality, and care to every home they serve one floor at a time.
If youre organized, proactive, and excited to manage operations while delivering a stellar customer experience, wed love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.