Job Description
Job DescriptionResponsible for overall front office activities, including the reception area, mail, purchasing requests, invoices and facilities. Responsible for directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment. Responsible for providing superior customer service via phone and walk ins, including assisting residents with submitting payments and reviewing accounts, as well as managing accounts receivables and payables for the Association, as well as ordering supplies and preparing team and association meetings.Essential Duties and Responsibilities As being one of the key Team Member in “customer service” it is imperative to provide a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.The position is fundamental to the operational functions of the Association and as such requires established organizational skills, with attention to detail and solid time management and good interpersonal skills.
• Manages the reception area and overall office operations to ensure effective communications both internally and externally to maintain professional image.
• Supervises and coordinates overall administrative activities for the Office.
• Negotiates the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions.
• Attends and assists at community events and association meetings
• Maintains adequate understanding of Association rules and policies in order to answer homeowner questions and address concerns.
• Supervises the maintenance of office equipment, including copier, fax machine, etc.
Ability to manage AP and AR for the Association
Ability to understand, interpret and explain account ledgers
• Participates as needed in special projects.
Responsible for organizing team, committee and Board meetings.
Job Requirements
•Familiarity with KW systems, including Nexus, Vantaca, KWIC and Jenark
• Ability to multi-task, set and manage priorities.
Excellent organizational skills and follow-up skills to provide superior customer service without leaving tasks incomplete
• Excellent communication and listening skills in order to interact with a diverse and multi culture population. Must be comfortable in presenting in front of people.
• Bilingual English/Spanish required
• Must function in team player organized environment.