Job Description
Job Description
We are looking for a dedicated Collections Specialist to join our team in Boca Raton, Florida. In this Contract to Permanent position, you will play a vital role in managing customer accounts and ensuring timely payments to meet organizational collection goals. This opportunity is ideal for individuals who thrive in a fast-paced environment and have a strong background in commercial and consumer collections.
Responsibilities:
• Monitor assigned customer accounts to achieve monthly and yearly collection targets, focusing on payments overdue by 60 days or more.
• Document collection activities to streamline follow-up processes and provide necessary support to accounts receivable personnel.
• Deliver accurate and timely updates on aging reports for weekly and month-end results reporting.
• Communicate weekly credit hold updates to the Accounts Receivable Manager to ensure appropriate account adjustments.
• Identify problematic accounts and escalate them for external collection agency placement while keeping the sales team informed.
• Review and reconcile accounts for potential write-offs or third-party collection placements.
• Process incoming emails and resolve internal and external inquiries efficiently.
• Manage mid-size customer accounts, along with top accounts within the portfolio.
• Provide support for related duties and responsibilities as assigned.
• Ensure careful and timely handling of customer communications and inquiries.
• High school diploma required; associate degree preferred.
• Minimum of five years of experience in business-to-business collections and account reconciliation.
• Proficiency in NetSuite, along with advanced skills in Excel and Word.
• Exceptional analytical abilities to identify payment trends and take necessary actions.
• Strong problem-solving, negotiation, and communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team environment.
• Detail-oriented and capable of managing multiple tasks effectively.
• Availability to work regular hours and overtime as needed to meet organizational goals.