Charter & Special Event Delivery Coordinator

Job Description

Job DescriptionAbout Scenic Group:
From humble beginnings in Newcastle, Australia, to a global company with business centers in Australia, New Zealand, Switzerland, USA, Canada, and the UK, Scenic and Emerald Cruises are a true success story within the travel industry. The Scenic story began in 1986, when our founder Glen Moroney began operating coach tours throughout Australia, quickly expanding into New Zealand, Norfolk Island, and South Africa. By the end of the decade, Scenic was hosting tours to Canada and Alaska, and in 2008 we launched our unique Space-Ships and began offering luxury all-inclusive river cruises throughout Europe. In 2019, Scenic also launched the World’s First Discovery yacht, Scenic Eclipse. Emerald Cruises was formed in 2013 to offer a contemporary and inclusive cruise experience. Fast forward to 2025 and we have 10 Star-Ships sailing the rivers of Europe and Southeast Asia, and two ultra-luxury yachts that explore the most desirables coastlines and oceans.

Scenic Group is looking to hire a Charter & Special Event Delivery Coordinator to join our team at our Hollywood, FL corporate location.

Job Summary
The Charter & Special Event Delivery Coordinator plays a critical role in supporting the Senior Manager with the planning and execution of ship visits, media events, hosted cruises, and charter operations. This position ensures a seamless client experience by coordinating logistics, maintaining accurate records and Charter Books, and adhering to standard operating procedures (SOPs). Responsibilities include assisting with onboard charters, organizing hosted visits, and collaborating across departments to deliver high-quality, brand-aligned events. Strong attention to detail, communication skills, and a team-oriented approach are essential for success in this role.
POSITION OVERVIEW
Key Responsibilities & Activities:

• Assist with Charter Delivery: Support the planning and execution of charters, ensuring all steps from initial setup to closure meet company standards. Responsibilities include:
  • Maintaining and updating Charter Books for both brands to ensure accuracy and ease of access.
  • Supporting the opening, management, and closure of charters in collaboration with the Senior Manager.
  • Providing onsite support for onboard charters, as assigned, to address client needs and ensure smooth operations.
  • Assisting with the organization and hosting of charter visits onboard.
• Operational Support:
  • Collaborate with various departments to assist in defining and refining SOPs for charter operations.
  • Coordinate ship visits for clients, markets, and other stakeholders, ensuring seamless communication and execution.
• Media Event Coordination: Assist in the planning and facilitation of media-related events, TV shows, and other promotional activities aligned with brand goals.
• Client Database Management: Maintain a detailed database of client information to improve operational efficiency and client relationship management.
• Hosted Cruises & Special Events:
  • Help organize hosted cruises, including those with guest chefs, performers, or special events.
  • Support planning and execution of Chairman’s hosted cruises.
  • Assist with ship openings and christening events.
• Feedback & Reporting:
  • Gather and implement client and onboard feedback to identify areas for improvement.
  • Support the generation of quarterly reports on charter performance and trends to inform operational decisions.

Key Success Indicators:

• • Provides seamless support to ensure high-value client satisfaction and operational excellence.
  • Works effectively with the Senior Manager to achieve objectives outlined in the ‘Charter Insourcing & Delivery Plan.
  • Helps maintain high standards in client services, charter delivery, and budget adherence.

Key Deliverables:

• • Support the Senior Manager in building and maintaining a collaborative team across departments.
  • Assist in creating and updating a detailed Charter Manual for internal use.
  • Maintain accurate records and databases within the scope of responsibilities.
    

Cost Control & Financial Matters:

• • Assist in analyzing financial data to identify upselling opportunities and support cost control initiatives.
  • Work with internal departments to ensure accurate pricing and efficient use of resources.

Qualifications & Skills

• • Bachelor’s degree in hospitality, event management, or equivalent experience in a related field.
  • Previous experience in a cruise line, luxury environment, or hospitality industry is highly preferred.
  • Strong organizational and problem-solving skills, with attention to detail.
  • Excellent communication skills (written and verbal) and the ability to work across different levels of the organization.
  • A team player who builds effective working relationships and adapts to changing situations.
  • Self-motivated, resilient, and committed to delivering high-quality work.
  • Proficient in managing administrative tasks and maintaining databases.
  • Able to travel up to 15% of time.

What we offer:

• Generous vacation and paid time off policy
• Medical/dental/vision insurance
• Commuter benefits
• 401k (match)
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Commuting/travel assistance
• Employee discounts

Job Type: Full-time
Work authorization:
United States (Required)

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