Job Description
Job DescriptionWhy You Want to Work Here:Join a fast-paced logistics team specializing in high-profile, direct-to-patient shipments. This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands-on, mission-critical environment.Responsibilities:
- Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.
- Monitor and track time-sensitive, high-value shipments from origin to delivery.
- Resolve delivery issues quickly and professionally in coordination with internal teams.
- Maintain accurate documentation and case notes in the system.
- Communicate effectively with clients, drivers, and third-party vendors.
- Handle multiple systems and screens while managing incoming requests.
- Work cross-functionally with operations to ensure service quality and compliance.
Requirements:
- 2–3 years of experience in logistics, freight, shipping, or supply chain customer service.
- Proven ability to manage high-pressure situations with urgency and professionalism.
- Strong multitasking and organizational skills.
- Comfortable with non-traditional hours and weekend coverage.
- Excellent communication and problem-solving skills.
Full-time, On-site$45-50k
- Schedule:
- Training Hours: Monday - Friday 9AM - 5PM, first 3 months.
- Regular Hours: 6PM to 2AM, four weekdays and one weekend day.