Job Description
Job Description
Customer Service Representative (CSR)
Orlando CityPay Solutions
We’re looking for a proactive and detail-oriented Customer Service Representative to join our team at Orlando CityPay Solutions. This role is a key part of our daily operations and serves as the first line of communication for clients and prospects.
Day-to-Day Responsibilities:
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Answer and direct inbound calls with professionalism and a positive attitude, assisting clients with questions related to payroll, onboarding, and general inquiries.
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Respond to and manage company emails, ensuring timely and accurate communication with clients, partners, and internal team members.
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Submit payroll accounts accurately and on time by reviewing incoming documentation, preparing files, and processing submissions.
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Follow up with prospective clients to gather any outstanding information required for onboarding and account setup.
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Assist the onboarding team by organizing new client paperwork, setting up payroll accounts in the system, and ensuring a smooth transition.
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Maintain up-to-date client records and notes in our CRM and payroll platforms.
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Coordinate internally with our service and operations team to ensure a seamless experience for clients.
What We’re Looking For:
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Excellent communication and organizational skills
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Ability to multitask and manage priorities in a fast-paced environment
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Basic knowledge of payroll or willingness to learn
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Professional demeanor with a client-first mindset