Job Description
Job Description
Responsibilities
Under the supervision of the Box Office Supervisor, the incumbent provides quality guest service through the sale of tickets and Bingo reservations.
Essential Duties and Responsibilities:
- Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
- Assists guests with the purchase of admission passes.
- Obtains required approval and acceptance of various forms of payment (credit card, casino chips, debit cards, etc.)
- Reconciles cash and ticket media according to prescribed cash handling guidelines.
- Assists guests with lost tickets and passes. Reissues and/or refunds according to established policies.
- Performs daily inspections for safety, quality and cleanliness at opening and closing, reporting deficiencies.
- Provides guests with general information to ensure a pleasant visit at the Seminole Hard Rock & Casino.
- Promotes positive guest and employee relations at all times.
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Perform other duties as assigned.
Qualifications
Qualifications:
- Ticketmaster software experiennce strongly prefferd
- High school diploma or GED as well as one (1) to two (2) years of previous cashiering and/or ticketing experience preferred.
Work Environment:
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
- Drug Screen
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).