Vice President and Managing Director

Job Description

Scope of Position

The Vice President & Managing Director is responsible for the overall strategic leadership, operational excellence, and financial success of the 685-room luxury resort, including its world-class amenities such as our waterpark, two championship-level PGA golf courses, several dining options including Bourbon Steak, and more. This role ensures that the property remains a leader in the luxury hospitality industry by continuously innovating, elevating guest experiences, and driving growth in golf membership, resort offerings, and brand recognition.

Position Requirements

• Luxury Hospitality: Minimum 10 years of senior leadership experience in luxury hotels and resorts (golf course operations preferred) with a deep understanding of high-end guest expectations.
• Proven Financial & Membership Growth Acumen: Track record of increasing profitability and growing golf memberships while maintaining an exclusive and desirable guest/member experience.
• Innovative & Future-Focused Mindset: Ability to anticipate trends, implement continuous improvement strategies, and ensure the resort remains at the forefront of luxury hospitality and golf resort excellence.
• Exceptional Leadership & Culture Development: Proven ability to develop top-tier talent, foster a culture of excellence, and inspire teams to deliver exceptional, personalized service.
• Technology & Industry Expertise: Proficiency in property management systems, membership management software, financial reporting tools, and Microsoft Office Suite.

Key Responsibilities

Strategic Leadership & Financial Performance

• Oversee all facets of resort operations, including luxury accommodations, spa, fine dining, event spaces, golf courses and water park, ensuring alignment with brand standards.
• Develop and implement strategic initiatives to grow golf memberships, increase member engagement, and position the golf courses as premier destinations for elite golfers and tournaments.
• Drive financial performance by implementing innovative revenue strategies, optimizing resort and golf club operations, and managing budgets with a focus on long-term growth.
• Monitor and manage resort financial performance, identifying opportunities to enhance revenue streams, reduce costs, and improve operational efficiency.

Guest & Member Experience Excellence

• Ensure the resort delivers a world-class, personalized guest experience that sets the industry benchmark for luxury and service.
• Work closely with the Membership and Golf Team to develop exclusive golf member events, loyalty programs, and premium services that attract high-net-worth individuals and corporate clients.
• Oversee and refine VIP services, high-touch hospitality experiences, and exclusive member offerings to ensure an ultra-premium experience across all areas of the resort.
• Continually evaluate guest and member feedback, industry trends, and competitive positioning to implement continuous improvements in service, facilities, and overall guest satisfaction.

Operational Excellence & Team Development

• Lead and align the Executive Committee and department heads to ensure cross-functional collaboration in achieving operational and financial goals.
• The Executive Team consists of the Executive Director of F&B, Hotel Manager, Executive Director of Events & Catering, Director of Membership, Executive Director of Finance, Executive Director of Sales & Marketing, and Executive Director of Human Resources.
• Develop and implement cutting-edge technology, sustainability initiatives, and best-in-class operational processes to enhance efficiency and maintain a competitive edge.
• Partner with the Director of Engineering and Finance to create and execute capital improvement plans that enhance resort facilities, golf courses, and guest amenities.
• Ensure compliance with all safety, security, and regulatory standards, maintaining an impeccable, well-maintained, and safe resort environment.

Golf Membership Growth & Industry Leadership

• Drive the development and execution of a golf membership growth strategy, ensuring the courses are positioned as the preferred choice for discerning golfers, celebrities, and corporate groups.
• Cultivate relationships with local and international golf associations, tournament organizers, and elite golf communities to enhance the reputation of the courses.
• Stay ahead of hospitality and golf industry trends, leveraging insights to introduce innovative member benefits and exclusive experiences.
• Oversee marketing and brand strategy efforts to ensure the resort and golf courses remain top-of-mind among high-net-worth individuals and corporate clients.

Continuous Improvement & Staying Ahead

• Lead ongoing innovation and investment to keep the resort at the forefront of luxury hospitality, ensuring it remains the best in the business.
• Implement a culture of continuous improvement, where guest and member experiences evolve based on emerging trends, guest expectations, and industry advancements.
• Benchmark against the top luxury resorts and golf destinations worldwide, ensuring the property maintains its status as a premier, award-winning destination.

Leadership Competencies

• Visionary Leadership: Ability to drive long-term success while continuously evolving the resort’s offerings.
• Strategic Problem-Solving: Analytical mindset with the ability to make data-driven decisions that balance guest satisfaction, membership growth, and profitability.
• People & Culture Champion: Passion for developing talent, fostering a culture of empowerment, and driving associate engagement.
• Innovative Thinking: Creativity in curating unique experiences and differentiating the resort from competitors.
• Operational Mastery: Deep expertise in luxury hospitality, golf course management, and five-star service standards.

Education

• Bachelor’s degree in Hospitality Business Management, or a related field; an advanced degree in hospitality leadership is a plus.

Physical Requirements

• Ability to navigate all areas of the resort, including golf courses, waterpark, events space, and guest-facing spaces.
• Must be physically fit to lift, pull, and push items up to 50 pounds occasionally.
• Ability to work a flexible schedule, including weekends, holidays, and extended hours as needed.