Job Description
Job DescriptionDescription:
No Cold Calling!
Paid Training at $17.00 per hour
Job Title: Inside Sales Center Representative
Job Type: Full-Time
Location: Boca Raton, FL
What ISG Does:
ISG founded in 2008, is a US-based marketing, advertising, customer acquisition, and sales company that operates a call center that implements a highly measured approach to converting call orders and completing the customer acquisition journey.
The Sales Role:
We turn callers into new customers using our measured and consultative sales approach. ISG excels at performance, cultivating it with continuous support, guidance, and comprehensive training. You will become a subject matter expert trained to assess the needs of callers and present solutions that connect them to our products to increase orders.
What we sell:
ISG focuses on providing home services such as internet, wireless services, home security, etc. (i.e, products and services that people need and use every day) https://www.isg.us/call-center/
What You’ll Do:
· Become a subject matter expert on our sales process, product knowledge, and our order entry platform during our paid comprehensive training program
· As a commissioned sales agent, you will offer, upsell, and cross-sell available promotions based on serviceability
· Manage numerous inbound and transferred calls in a timely manner from your dual-monitored workstation
· Assist callers with product availability, pricing, and enrollment
· Qualify callers on our payment card industries (PCI) compliant production floor
· Comply with all ISG and partner policies
Who You Are:
· Strong communication skills (empathic listener & persuasive speaker)
· Technologically savvy
· Able to multi-task in a fast paced environment
· Sales experience preferred
Where You’ll Work:
· 5900 Broken Sound Parkway NW in Boca Raton Florida
· 80,000 sq. ft. modern facility with free parking
· Engaging break-out rooms
· Onsite cafeteria with homecooked meals
· Shuttle bus from Boca (Yamato Rd.) Tri-Rail
To assist you with your ramp period, we provide you with a $17.00 hourly guarantee for your 1st 8-weeks of employment. After training it switches to an hourly vs. commission structure with minimum guarantee of $15 per hour, however, our average agent earning $20 per hour, most agents out earn this prior to the completion of their 8-week ramp to performance period.
Benefits:
- Health (Medical, Vision, Dental), Employer-Paid Life/AD&D Insurance, and PTO
- Employment discounts; Childcare, pet insurance, gym memberships, meal delivery services, travel and more…
- Unlimited earning potential and growth opportunities through our Emerging Leadership Program
- Employee Assistance Program
Requirements:
Job Requirements:
- Must be at least 18-years old with High School Diploma or GED equivalent
- Drug screening & background check
- Legal right to work in the United States and commute to our onsite location in Boca Raton Florida
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.ISG is an Equal Opportunity Employer (EOE)All phone calls with ISG and your recruiter will be monitored and recorded for quality assurance and training purposes.#INDEEDISG