Job Description
Job Description
Director of Marketing Operations
Upscale Hospitality Group | Miami
This is the role that makes great marketing actually happen.
We are looking for a senior marketing leader who thrives on organization, planning, accountability, and ownership. Someone who loves building systems, running timelines, and leading teams without needing to be the loudest voice in the room creatively.
If your superpower is turning chaos into cadence, this role was built for you.
What This Role Really Is
You will lead the marketing function from an operational and leadership standpoint. Your job is to bring structure, discipline, and forward planning to a creative team that already produces strong content.
You will act as the bridge between ownership and the marketing team, translating business priorities into clear plans, timelines, and deliverables. You will make sure campaigns are planned weeks in advance, deadlines are met, and nothing important is left to the last minute.
You are not expected to design flyers, write captions, or produce creative assets. You are expected to ensure the right things get done, on time, every time.
What You Will Own
• Build and manage marketing calendars tied to restaurant operations, events, holidays, and promotions
• Lead and organize a creative team with clear expectations, deadlines, and accountability
• Run meetings with ownership and senior leadership and confidently represent marketing priorities
• Create structure where there currently is none
• Ensure marketing supports revenue, events, and guest experience, not just aesthetics
• Eliminate last-minute scrambles and reactive planning
• Act as the operational backbone of the marketing department
What Success Looks Like
• Valentine’s Day, holiday, and major event campaigns are planned well in advance
• The creative team is clear on priorities and timelines
• Ownership feels informed, aligned, and confident in marketing execution
• Marketing becomes predictable, organized, and scalable
• The team works smarter, not harder
The Right Background
We are looking for someone with real hospitality experience, ideally within upscale restaurants, nightlife, or lifestyle-driven brands. You understand the rhythm of service, events, weekends, and high expectation ownership groups.
You are polished, confident, and comfortable pushing back when needed. You can lead strong personalities without ego. You are respected because you are prepared, organized, and consistent.
This role is ideal for someone who has led marketing teams but prefers operations, leadership, and execution over hands on creative work.
Ideal Profile
• Senior marketing leader with strong operational and people leadership skills
• Experience in restaurants, nightlife, or hospitality driven environments
• Exceptionally organized and deadline driven
• Comfortable working closely with very involved owners
• Calm under pressure and highly accountable
• Values structure over spotlight
Why This Role Is Different
This is a seat at the table role. You will have real influence, real ownership, and real visibility. If you enjoy fixing broken systems, leading teams, and bringing order to creative environments, this is a rare opportunity to make a meaningful impact.
If you are looking to design the next viral campaign yourself, this is not the right role.
If you want to lead, organize, and elevate an already strong marketing function, we would love to speak with you.