Legal Sales Manager - Call Center Supervisor
Job Description
Job Description
Do you have proven experience leading a call center team and driving performance through metrics, coaching, and client service excellence? If so, this could be the next step in your career.
We’re seeking a dynamic leader who thrives in fast-paced environments, understands the importance of tracking calls and reports, and knows how to motivate a team to deliver exceptional client experiences. This role combines operational oversight with strategic planning, giving you the opportunity to shape intake processes, improve efficiency, and directly impact the Firm’s growth
The Sales Manager oversees 7–9 remote Inside Sales Representatives and Legal Intake Specialists, ensuring their efforts align to maximize lead conversion, client satisfaction, and departmental efficiency. The role is responsible for managing call operations, training staff, setting and managing quotas, monitoring performance, and developing or maintaining processes that drive growth and enhance client engagement. The ideal candidate has proven experience in call center leadership, strong organizational skills, and the ability to balance operational efficiency with compassionate client service.
Compensation:
$61,000 - $75,000 yearly
Responsibilities:
- Plan, execute, and oversee all Sales and Intake activities, providing ongoing coaching, training, professional development, and performance evaluations to ensure alignment with Firm policies and objectives.
- Monitor Sales and Intake calls, consultations, data reports, Google Sheets, and CRM documentation for quality assurance, accuracy, and timeliness.
- Ensure all marketing data is correctly captured and that prospective clients who do not retain services remain in the Firm’s follow-up system.
- Compile and analyze metrics on leads, consultations, conversions, referral sources, and case values. Prepare reports and provide leadership with data-driven insights regarding lead quality, volume, and trends.
- Review daily, weekly, and monthly sales results, evaluate departmental performance, and execute quarterly goals and action plans in collaboration with Firm leadership.
- Handle escalated customer calls and resolve issues effectively.
- Work closely with attorneys and Firm leadership to ensure seamless communication between Intake, Sales, and Legal teams, and contribute to the development of annual marketing and sales strategies.
- Continuously improve departmental efficiency by setting individual and team performance targets that will enhance the client experience and support the ongoing development of staff skills.
Qualifications:
- 3+ years of Call Center Supervisory experience.
- Strong proficiency in CRMs (Clio Manage preferred) and Google Sheets.
- Strong communication, organizational, and leadership skills.
Preferred Qualifications
- Experience managing remote teams.
- Bachelor’s degree.
- Knowledge of the legal industry.
- Bilingual in Spanish.
About Company
Founded in 2000 by Leah Mayersohn, our AV-rated, woman-owned firm has built a reputation for excellence. Our attorneys are consistently recognized among Fort Lauderdale’s top legal professionals, and we’re proud to be expanding with purpose.
As we launch a major marketing initiative, we’re seeking detail-oriented, enthusiastic, and personable individuals to join our team. If you thrive in a collaborative environment and are ready to grow with a firm that values both performance and people, we’d love to meet you. Let’s build something great together!
***Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Compensation based on experience