Job Description
Job DescriptionDescription:ABOUT US:
Originating in NYC, Nami Nori is the first restaurant to specialize in open-style sushi hand rolls. Now with five locations in NY, NJ, Miami and Virginia Beach, Nami Nori is poised to grow its devoted fan following and share its gracious hospitality with both guests and employees alike, across the globe.
POPULAR ACCLAIM:
- 84K followers on Instagram
- The New York Times “Nami Nori Gets Hand Rolls Right, and Other Details Too”
- Michelin Guide “Nami Nori Brings Creative Hand-Rolled Sushi to NYC's West Village”
- GQ Magazine "Pharrell Loved This Hand Roll Spot So Much He Became a Partner"
- And more…
POSITION SUMMARY
The Host is the guest’s first point of contact in our restaurant. They are responsible for providing guests with the warmest welcome as though they are entering our home. The Host is also responsible for greeting guests, answering phone calls, answering guest questions, entering guest waitlists, and making reservations over the phone.
RESPONSIBILITIES
- Welcome and acknowledge all guests, upon entering our restaurant
- Make reservations and update table statuses throughout the shift
- Complete confirmation texts/calls daily
- Escort guests to their table and assist them with seating
- Introduce the guest to our menu and the concept
- Interact with guests in a friendly, positive manner; making them feel welcome and assisting them with finding the restroom, where to hang bags and coats, etc.
- Answer guest phone calls and provide friendly, knowledgeable assistance to guest questions
- Take guests’ names and phone numbers for walk-in seating, informing guests of their wait time based on directives from management
- Greet guests and delivery persons arriving for take out orders, hand them the correct orders, confirming the name and number of bags beforehand
- Ensure dining room is properly set for guests prior to service
- Set host stand for service, ensuring all resources (paper, pens, business cards, etc.) are stocked
- Is aware of all special notes and VIP guests prior to the start of each shift and communicate these notes to management and necessary staff (ex: the server helping the guests)
- Maintain cleanliness of entrance and other waiting areas throughout the shift by sweeping, cleaning windows and doors, arranging chairs, etc.
- Update knowledge and skills by participating in further required training
- Complete other duties as assigned by Management
- Perform opening and closing sidework checklists for all shifts worked
ESSENTIAL FUNCTIONS
- Able to speak, understand, read and write in English
- Able to comprehend and follow written and verbal direction
- Able to understand basic math
- Able to work independently or as part of a team
- Able to lift at least 30 pounds on a regular basis
- Able to bend, stoop, stand and perform extensive walking for 8-10 hours a day
- Adaptable in fast-paced and challenging work environment
- Organized approach to projects
- Able to take and give direction
- Able to approach their work with a sense of ownership and work with a sense of urgency
- Able to work nights, weekends and holidays and variable schedule, per the needs of the business
- Able to perform essential job functions under pressure, maintain professionalism when working under stress
- Maintain polished personal presentation; grooming meets Company standards as outlined by Employee Handbook
- Strict adherence to posted schedule and clock in/out at times
- Communicate information effectively and efficiently
- Maintain general knowledge of the restaurant, location, transportation, management team, etc.
- Maintain sanitation to Department of Health standards; Keeps work area clean and organized
- Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations
REQUIREMENTS
- Exceptional interpersonal skills and a passion for connecting with others
- Prior Host experience or similar entry-level role in a restaurant preferred
- Understanding of hygiene and food safety rules
- Multi-tasking abilities
- Ability to remain calm and professional in a fast-paced work environment
BENEFITS
- Health Benefits with employer contribution
- Vision & Dental
- 401K Retirement Plan
- 40 hours Personal Time Off after 2 years of full time employment
- Commuter Benefits
- Employee dining discounts at any Nami Nori location
- Opportunity to grow professionally with a growing company
Requirements: