Job Description
Job Description
About BrightStar:
As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.
What we offer:
- Medical, Dental, and Vision
- 401K Plan with Matching
- Tuition Reimbursement Program
- Supplemental Benefits
- Engagement Area
- Wellness Studio & Gym
- Company Paid Life Insurance
- Health Savings Account with Company Contributions
About the Role:
The primary purpose of the position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is accomplished by providing the highest quality of service to both internal and external members. This position is responsible for the overall management of a Credit Union facility, including directing branch operations and ensuring that the branch meets organizational, financial, operational, service, and growth plans.
Essential Functions & Responsibilities:
- Establishes realistic, achievable, and measurable sales growth goals for branch employees, including the level of quality member service as measured by member experience surveys. Directs, develops, motivates, and disciplines branch personnel and recommends appropriate personnel actions.
- Provides coaching – Can interpret performance results, find opportunities to drive success, and hold others accountable for results. Delivering and presenting a Bright Service environment and coaching to an exceptional Bright Conversation.
- Responsible for the security of assigned branch employees, members, and assets; inventory, control, and accounting of branch cash and cash equivalents; compliance with all federal and state regulations; quality of branch audits; compliance with standard credit union operating policies and procedures.
- Responsible for the management and training of branch employees in the area of paying and receiving, opening and servicing share and loan accounts, and ancillary credit union products and services.
- Manages the development and implementation of operations and capital budgets of assigned branches and allocates resources to deliver quality services, maximize service hours, and lower operating costs.
- Serves on project teams as needed to develop and implement new products and services, improve existing products, services, or processes, and write new or update existing credit union policies and procedures.
- Manages, with the assistance of the AVP of Facilities and Security, the appearance and upkeep of assigned branch facility.
- At times, this position may require support and assistance in other branch locations based on business need.”
- Weekend hours may be required.
- Other job-related duties as assigned.
Below is a breakdown of overall responsibilities:
Establishes realistic, achievable, and measurable sales growth goals for branch employees based on business needs.
35%
Provides coaching to each employee.
30%
Delivering and presenting a Bright Service environment and coaching to an exceptional Bright Conversation.
20%
Responsible for the management and training of branch employees in the area of loan accounts, and ancillary credit union products and services.
10%
Other duties as assigned
5%
Performance Measurements:
- To provide outstanding service to internal and external members as defined by our service standards and promises.
- Identify the financial needs of each member and offer a credit union solution.
- To maintain and develop a qualified staff sufficient to meet the needs of members.
- To complete performance reviews within the prescribed time frame.
- To develop and maintain business partner relationships within the community and area schools.
- Acquire additional education relative to branch management or the credit union industry.
- Drive an investment solution environment.
Minimum Expectations of Knowledge and Skills:
Experience - Five years to ten years of similar or related experience.
Education- A two-year college degree or completion of a specialized course of study at a business school.
Interpersonal Skills- Passionate about providing a member experience that delivers superior service and solutions to improve our members’ financial lives. Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. The ability to create partnerships within the organization and our partner vendors.
Other Skills- Communicates effectively and confidently and comfortable engaging all members.
Compliance:
Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity that is relevant to the department.
- In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.Maintains comprehensive
- knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.
Physical Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace