Job Description
Job DescriptionSalary:
This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (at minimum) of in-office onboarding/training.
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North Americas largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centahs industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centahs Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
- Answer incoming calls and respond to customers requests
- Ability to work in a fast paced environment.
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
Benefits:
- Opportunity to continue working from home in our post-pandemic workplace
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with a company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- Monthly Incentive Bonus Plan (up to $200)
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
- Salary: $14.50/hour
Next Steps:
If what you just read excites you, wed like to hear from you! Please submit your application and well contact you if you become selected for a phone screen.
Financeit and Centah are equal opportunity employers. Accommodations are available on request for candidates taking part in all aspects of the selection process.