Job Description
Job Description
We are seeking two highly motivated, detail-oriented Customer Service Representatives who can deliver exceptional service, build long-term customer relationships, and support sales growth through proactive outreach. This role includes supporting existing customers and conducting light outreach to new potential clients such as follow-ups after quotes or checking in with lapsed accounts. The ideal candidate has a positive attitude, loves puzzles, and enjoys both helping people and being part of a driven, supportive team.
Key Responsibilities:
- Handle incoming customer communication via phone and email with speed, professionalism, and clarity
- Manage quotes, orders, and follow-ups using internal systems
- Ensure customer satisfaction throughout the ordering process
- Collaborate with internal departments (Sales, Inventory, Production) to meet customer needs
- Conduct outreach to existing customers to strengthen relationships and identify new opportunities
- Follow up with potential customers to move inquiries forward and keep quotes from falling through the cracks
- Track and record all interactions accurately and efficiently
- Contribute ideas to continuously improve service and internal processes
What Makes You a Great Fit:
- Strong communication skills — written and verbal
- Comfortable with computers and tech — Microsoft apps: Outlook, Excel, Word, Teams
- Organized and detail-oriented — nothing slips through the cracks
- Proactive and curious — asks smart questions, seeks better ways to serve
- Excellent phone presence — confident, warm, and clear
- Relationship-builder — connects easily with people and earns trust
- Independent and responsible — self-disciplined and reliable
- Goal-oriented and focused — works with purpose and drive
- Positive and upbeat — customers and colleagues feel your energy
- Creative problem-solver — loves puzzles and figuring things out
Qualifications (Not Required but Appreciated):
- Experience in B2B customer service or inside sales
- Familiarity with signage or manufacturing industries
- Comfortable navigating CRM or order processing platforms
Schedule: Monday-Friday, 8:30 AM - 5 PM
Pay Rate: $18/hour
If this is a position that interests you, please contact our office at 941-946-8600!