Job Description
Director of Commercial Lines Account Management
Department: Service Operations
FLSA Status: Exempt
Location: In office required – Miami, FL
Reports to: VP of Service Operations
Team: Approximately 10 direct reports (Account Managers & Placement Specialists – Employee Benefits & Commercial Insurance)
About the Role
Supersure is building a modern insurance agency designed to scale nationally through strong operations, disciplined execution, and technology enabled service. The Director of Account Management – Commercial Property & Casualty will play a foundational role in building and leading Supersure’s commercial service organization.
This is a build first role. You will establish structure, processes, and accountability for commercial servicing before optimizing them at scale. The role is ideal for someone who has seen best in class operations at other brokerages and also has the grit to help stand up a new agency from the ground up.
You will own commercial service delivery end to end and lead the team responsible for client experience, renewals, placement execution, and operational consistency.
Compensation & Benefits
- Base Salary: $160k–$180k (depending on experience) + bonus
- Healthcare: 100% employer-paid premiums
- 401k: Eligible on first payroll, with 4% company match
- Perks: $60/month cell phone stipend, company-paid parking, public transportation reimbursement program, 14 annual holidays (13 scheduled + 1 floating)
What You’ll Do
- Build, lead, and scale Supersure’s Commercial Account Management and Placement functions, including hiring, onboarding, and developing Account Managers and Placement Specialists.
- Establish early stage service workflows for commercial lines, including quoting support, carrier and wholesaler marketing, endorsements, renewals, and ongoing servicing.
- Identify, prioritize, and champion technology and AI‑driven opportunities to reduce manual work, strengthen accuracy, and enhance the client experience.
- Lead the adoption of new tools and processes, inspiring teams through ambiguity and cultivating a culture of continuous improvement.
- Create clarity and accountability across sales to service handoffs, defining how work moves through the organization as volume increases.
- Own service metrics, team performance, and scalability.
- Operate hands-on during the build phase, acting as an escalation point for complex accounts, carrier issues, and client situations while the team and processes mature.
- Standardize service execution without sacrificing quality, ensuring consistent client experience across industries, geographies, and account sizes.
- Partner closely with Sales, Finance, Compliance, and Technology to ensure operational readiness, clean execution, and scalable growth.
- Ensure accurate and disciplined execution around commercial commissions, including understanding commission structures, common reconciliation issues, and how commissions flow through the agency.
- Over time, evolve and optimize processes, service metrics, and team structure as the business scales.
Required Qualifications
- 7+ years of experience in commercial insurance account management, placement, or service operations within an insurance agency or brokerage.
- Demonstrated experience operating in a new, fast growing, or changing agency environment, or clear evidence of building new processes or teams within a larger organization.
- Strong operational understanding of commercial P&C lines, including underwriting workflows, carrier and wholesaler relationships, endorsements, renewals, and escalations.
- Proven people leadership experience, including managing Account Managers and Placement Specialists in a production environment.
- Ability to operate effectively with incomplete structure, building clarity and order where processes are still being defined.
- Working familiarity with agency management systems (Applied Epic or similar) and modern service tools.
- Practical knowledge of commercial commission tracking and reporting, including how commissions are earned, tracked, and reconciled.
- Experience with end‑to‑end agency workflows and a continuous improvement mindset, consistently identifying opportunities to reduce friction and elevate the client experience.
- Highly proficient with Microsoft Office tools such as PowerPoint, Excel, and Word, consistently leveraging them to analyze data, and communicate insights effectively.
- Active Property & Casualty insurance license.
- Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower).
Preferred Qualifications
- Experience helping launch, rebuild, or rapidly scale a commercial service organization.
- Background that includes exposure to large brokerages, combined with demonstrated willingness to operate in a hands-on, early stage environment.
- Track record of improving operational discipline, service consistency, and client retention.
- Passion exploring and implementing AI technologies to automate routine tasks, improve decision‑making accuracy, and elevate the quality of client guidance.
- Experience working closely with producers, finance, and leadership to improve visibility into pipelines, service performance, and retention.
- Industry designations such as CIC or CPCU.
Ready to Lead the Revolution?
If you’re looking for a place where your leadership matters, your ideas shape the future, and your career can grow as fast as you want – Supersure is calling. Don’t just get a job. Get a seat at the table where the future of insurance and benefits is being built.
Apply now and experience what it’s like to be on the inside of the industry’s most exciting transformation.