Job Description
Job Description
SUMMARY:
The Client Relations Coordinator (CRC) is responsible for orienting new clients to the Center and Community Service Program. The CRC shall assess the new intakes for particular job related skills, aptitude and interest for appropriate linkage with community service assignments during his/her stay at Chapman Partnership. The CRC is also responsible for scheduling, training and supervising all Community Service activities
DUTIES AND RESPONSIBILITIES:
- Conducts client orientation as it relates to overall center rules and regulations, provides ID badges and assists at identifying and reporting clients’ special needs/areas of concern, and attending to daily client issues, as applicable.
- Interviews clients and documents job related experience, aptitude and/or preference to be incorporated into a successful Community Service Program’s assignment.
- Provides community service feedback to Program Services staff; coordinates community service schedules and provides general oversight of placements throughout the day; participates in multi-disciplinary Care Team meetings when necessary.
- Stores and recycles former clients’ belongings. Keeps appropriate documentation and effectively communicates any needs.
- Assists the supervisor with monitoring of AED equipment and other job duties as assigned
SUPERVISORY RESPONSIBILITIES:
- This position does not directly supervise any employees.
QUALIFICATIONS:
- G.E.D or High School Diploma or equivalent experience.
- At least three (3) years’ experience working in a residential setting. Minimum of one (1) year practical experience working in Social Services. Experience working with the homeless population preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Chapman Partnership policies and procedures.
- Overall understanding of the issues affecting our clients.
- Excellent conflict resolution skills.
- Excellent customer service skills.
- Experience working with vulnerable populations.
- Ability to be professional, flexible, respectful, and calm.
- Ability to work well with others.
- Ability to lead by example.
- Exceptional verbal and written communication skills.
- Computer Literate.
- Bilingual in English and Spanish and/or English and Creole preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand.
- Frequently required to walk.
- Frequently required to sit.
- Frequently required to utilize hand and finger dexterity.
- Frequently required to, bend, stoop, or kneel.
- Continually required to talk or hear.
- Must be able to stay awake for a period of 12 hours.
- Frequently required to operate a motor vehicle.