Job Description
Job Description
At Mercer Kitchen Hall, we're more than just a food hall — we're a vibrant community built around great taste, exceptional service, and shared experiences. If you're passionate about hospitality, love working with people, and want to grow with a dynamic team, you're in the right place. Explore our open roles below and see how you can become part of something special.
Mercer Kitchen Hall is seeking a dedicated and customer-focused individual to join our team as a Customer Support Care. The ideal candidate will be responsible for providing exceptional customer service and support to ensure a positive experience for our customers.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide product information, resolve customer complaints, and escalate issues as needed
- Assist customers with order processing, returns, and exchanges
- Maintain accurate customer records and update information as necessary
- Collaborate with other departments to ensure customer satisfaction
Qualifications:
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous customer service experience is a plus
- Proficiency in Microsoft Office and CRM software
If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we want to hear from you!