Job Description
Job Description
About JPro Supplies:
JPro Supplies is a national leader in janitorial and office supplies, MRO products, and commercial cleaning equipment. We serve industrial facilities, warehouses, schools, and other businesses across the U.S. With 18+ distribution centers and a catalog of trusted brands like Purell, Rubbermaid, Minuteman, Starbucks, and Georgia-Pacific, we provide the tools and support you need to succeed.
About the Position:
This position will serve as the Manager of Service Operations and Customer Support for our e-
commerce company, JPro Supplies, under the supervision of the General Manager.
Candidate will work within a team atmosphere as well as independently. They must be
comfortable taking initiative, managing tasks without constant supervision, and handling
responsibilities with confidence and professionalism. Candidate will also manage a team of
Support Specialists (timeline TBD).
Primary Responsibilities:
Monitor orders daily, provide tracking details and other pertinent information to
customers in a timely manner
Work with vendors to resolve any shipping issues such as missing or damaged items
Process vendor PO’s for special orders and other select items
Answer incoming customer calls in a friendly, professional manner
Provide basic troubleshooting for equipment issues and product assembly assistance
Schedule and dispatch technicians in a timely manner
Manage service calendars and appointments
Manage Support Specialists for Service Operations / Customer Support (timeline TBD)
Assist with day-to-day administrative tasks as needed, such as data entry, filing,
organization, etc.
Seek to identify and propose improvements to processes and systems which will
maximize company performance and cost-effective use of fiscal resources
Requirements:
QuickBooks experience, preferably QuickBooks Online
Microsoft Office experience including Outlook, Excel, Word, Teams, SharePoint, etc.
Direct report managerial experience
Strong phone etiquette and customer service skills
Ability to multitask, stay organized, and prioritize while working independently or with the
team
Reliable, professional, and detail-oriented
Previous experience working for a distributor, contractor, electrician, HVAC, plumber, or
similar service company
Experience with scheduling/dispatching technicians
High level of maintaining confidentiality
General Work Hours:
Monday – Friday: 8:27AM – 5:07PM (Ability to work flexible schedule)
Location:
Company Office- 800 Corporate Drive, Suite 124, Fort Lauderdale, FL 33334
Other:
Candidates must be capable of passing background screening, including verification of
education, references, and drug testing.
Compensation:
$62,000-$70,000 annually commensurate with experience plus 16 days PTO, paid holidays,
401K with up to 4% matching contribution after 90 days, health insurance allowance, and
partially funded short term disability insurance. Performance and compensation reviewed after
completion of 90-day probationary period and again annually.
PRH Enterprises is an Equal Opportunity Employer. We celebrate diversity and are committed
to creating an inclusive environment for all employees. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status.
No phone calls as only qualified candidates will be contacted.
Company DescriptionJPro Supplies is a national leader in janitorial and office/breakroom supplies, MRO products, and commercial cleaning equipment. We serve industrial facilities, warehouses, schools, and other businesses across the U.S. With 18+ distribution centers and a catalog of trusted brands like Purell, Rubbermaid, Minuteman, Starbucks, and Georgia-Pacific, we provide the tools and support you need to succeed.
Company Description
JPro Supplies is a national leader in janitorial and office/breakroom supplies, MRO products, and commercial cleaning equipment. We serve industrial facilities, warehouses, schools, and other businesses across the U.S. With 18+ distribution centers and a catalog of trusted brands like Purell, Rubbermaid, Minuteman, Starbucks, and Georgia-Pacific, we provide the tools and support you need to succeed.