Job Description
Job DescriptionOverview:
Our manufacturing client in Stuart is seeking a B2B Collections Specialist to support the Credit & Collections function. This role is responsible for contacting business customers with past-due balances, resolving payment issues, and helping maintain healthy accounts receivable levels.
Key Responsibilities:
- Contact B2B customers whose accounts are past due, beyond their NET terms, or over their approved credit limits
- Follow up via phone and email to secure payment commitments and reduce aging receivables
- Research and resolve billing discrepancies, short pays, and disputed invoices
- Document all collection activities in the company’s ERP or accounting system
- Monitor customer account status and escalate potential risks when needed
- Work closely with the Accounting, Sales, and Customer Service teams to support account resolution
- Prepare reports on delinquent accounts and collection efforts
Qualifications:
- Previous experience in B2B collections, accounts receivable, or credit preferred
- Strong communication and negotiation skills
- Ability to handle difficult conversations professionally
- Comfortable working with business customers in a manufacturing or product-based environment
- Proficient with ERP/accounting systems and Microsoft Office
- Organized, detail-oriented, and able to manage a high-volume workload