Job Description
Company Description
Dynamico is a full-service marketing and operations agency driving growth and innovation in social gaming. Our team is dedicated to creating and implementing strategies that enhance customer engagement and operational performance. Located in Fort Lauderdale, FL, Dynamico is committed to pushing the boundaries of what's possible in the gaming industry.
Role Description
This is a full-time on-site role for a Call Center Manager located in Fort Lauderdale, FL. The Call Center Manager will oversee daily operations of the contact center, ensuring customer satisfaction and effective team management. Responsibilities include monitoring performance metrics, conducting training sessions, managing team schedules, and developing strategies to improve call center processes and customer service quality.
Qualifications
- Proficient in Customer Satisfaction and Contact Center Management
- Strong Analytical Skills for monitoring and improving performance metrics
- Effective in Team Management and Communication
- Experience in developing and implementing call center strategies
- Bachelor's degree in Business Administration, Management, or related field
- Excellent leadership and organizational skills
- Compensation $65,000-$70,000 DOE