Job Description
Job DescriptionOcean Potion is a Florida-rooted sun care brand with global reach, known for performance-driven products and strong customer relationships. We are seeking a dependable, detail-oriented Customer Service Associate who thrives in a structured, fast-paced environment and takes pride in accuracy, follow-through, and clear communication.
This role is ideal for someone looking for a stable, long-term position with opportunities to grow as the company expands.
What You’ll Do
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Accurately process and enter customer orders
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Manage daily customer communications via email, phone, chat, and internal platforms
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Use SAP and internal systems for order tracking and inventory support
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Provide timely order updates and service assistance to existing customers
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Follow up with prospective customers to complete required paperwork
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Assist with onboarding and servicing new customer accounts
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Support general administrative tasks and cross-team coordination as needed
What We’re Looking For
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Strong attention to detail and commitment to accuracy
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Clear, professional written and verbal communication skills
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Highly organized, dependable, and deadline-driven
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Ability to manage multiple priorities without sacrificing quality
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Comfort learning and using technology and internal systems
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Positive, personable approach with customers and coworkers
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Interest in growing with a stable, expanding brand
This Role Is a Great Fit If You
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Enjoy structured work with daily responsibilities
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Take ownership of your tasks and see them through completion
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Value consistency, teamwork, and long-term growth
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Want to build a professional foundation in customer service and operations
Join us and join a fast paced, growing brand!