Job Description
Job Title: Director of Hotel Services
Location: Naples, FL
We are seeking a Director of Hotel Services to lead on-site audio-visual operations for a top AV company catering primarily to the hotel and hospitality market. This role combines leadership, customer service, sales, and technical expertise. You will manage client relationships, oversee equipment setup and maintenance, and ensure exceptional service daily. Strong organizational, communication, and leadership skills are essential, alongside hands-on AV experience.
Responsibilities
- Serve as a strong representative of company culture and values.
- Set up and strike AV equipment efficiently, safely, and with attention to detail.
- Build positive, professional relationships with hotel staff and event clients.
- Document daily activities following hotel and event protocol.
- Identify opportunities to improve service offerings and operational performance.
- Protect and maintain all AV assets to prevent damage, misuse, or theft.
- Lead by example, fostering strong relationships with team members and clients.
- When applicable, organize sales files, communicate with customers efficiently, and track sales progress to meet or exceed budget expectations.
Requirements
- Ability to stand for at least 8 hours per day.
- Availability to work days, nights, weekends, and holidays.
- Ability to lift at least 50 lbs above waist height.
- Comfortable bending, kneeling, squatting, and working at floor level.
- Comfortable working on ladders or lifts up to 25 feet.
- Basic experience with both MAC and Windows platforms preferred.
- High-speed networking knowledge is a plus.
- Technical proficiency with:
- Basic AV (flip charts, microphones, laptops, breakout projection, screens, static lighting, audio mixers, speakers, etc.)
- Digital audio mixers, intelligent lighting, networking, advanced switching, HD and laser projection (preferred)
- Live event or hotel AV experience required; prior director-level experience preferred but not mandatory.