Job Description
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
What is the role?
We are looking for a reliable and detail-oriented Insurance Certificate Processor to join our growing team. In this role, you will be responsible for accurately and efficiently processing certificates of insurance for our commercial clients. You will work closely with account managers, insurance carriers, and other internal teams to ensure timely delivery of certificates that meet policy and client requirements. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering high-quality work with excellent customer service.
What will you be doing?
- Receive and process requests for certificates of insurance (standard and custom) in accordance with company guidelines and insurance policy terms
- Generate certificates using ACORD forms (primarily ACORD 25, ACORD 28, and ACORD 27) through the agency management system
- Verify policy details, endorsements, and coverage limits before issuing certificates
- Escalate non-standard or complex certificate requests to senior staff or account managers as needed
- Ensure all issued certificates are accurately documented and filed in the system
- Communicate with internal teams to clarify client needs and confirm certificate details
- Support renewal certificate processing and mass certificate issuance projects
- Monitor and meet certificate processing service level agreements (SLAs) and turnaround times
- Stay up to date on changes to certificate formats, compliance requirements, and system updates
What are we looking for?
Qualifications:
- High school diploma or equivalent required; college coursework in business or insurance a plus
- 1–2 years of experience in insurance, administrative support, or a data entry/processing role preferred
- Prior experience with insurance certificates or commercial insurance is a plus
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Ability to process high volumes of requests under tight deadlines
- Strong communication and interpersonal skills
- Comfortable using Microsoft Office (especially Word and Excel)
- Experience with agency management systems such as Applied Epic, AMS360, or similar preferred
Preferred Qualifications:
- Basic understanding of insurance coverages (GL, Auto, Umbrella, Workers' Comp)
- Familiarity with ACORD certificate forms
- Experience working in a brokerage or agency environment
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.