LOAN SERVICING ASSISTANT MANAGER - ONSITE - MIRAMAR, FLORIDA

Job Description

Job Description

LOAN SERVICING ASSISTANT MANAGER - ONSITE - MIRAMAR, FLORIDA

Salary Range: $60,000 - 70,000 per year depending upon experience and education.

First State Bank of the Florida Keys is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank of the Florida Keys recognizes that what sets us apart are our people.

Here's why you should join First State Bank:

• Competitive Salary and Hourly Pay Rates
• Medical, Dental, Vision, Life, Long-Term Disability plans available
• 401K Retirement Program with employer matching
• Paid Time Off plus Federal Bank Holidays
• Profit Sharing Program
• Tuition Reimbursement

Position Summary:

The Loan Servicing Assistant Manager will be responsible for executing a range of complex tasks to ensure accurate and timely servicing of the Bank's loan portfolio. Such duties include but are not limited to; compliance with state and federal laws, to ensure that regulations and Bank lending policies and procedures are followed.

Position Responsibilities:

• Supervise staff in the management and maintenance of loan files, ensuring all files are always accounted for and easily accessible; scan/index files into electronic file system
• Support workflow allocation and coordination. Responsibilities include performing daily functions such as posting payments, managing loan advances, processing modifications, deferrals, extensions, and changes in terms. These duties also involve boarding various types of loans manually and through the bank's origination software.
• Provide direct support to staff, ensure the collateral portfolio is properly protected, and superior customer service is facilitated. Provide quality assurance over loan documentation, collateral perfection, UCC filings, and insurance tracking systems Reconcile various loan servicing general ledger accounts, clear exceptions and resolve issues
• Assist with project management, including the ability to develop and coordinate projects while communicating changes and progress within time and budget constraints
• Assist with disaster recovery planning, as well as preparation and updating of departmental procedures
• Work directly with the VP along with the Compliance team to ensure that State and Federal regulations impacting loan servicing are understood and that departmental procedures are updated accordingly.
• Coordinate with internal and external auditors as needed to maintain audit readiness and adherence to regulatory requirements. Assist in responding to audits and exam requests, including the provision of files, documents, insurance information, reports, and other related data.
• Oversee the insurance area to ensure compliance with internal controls and that the Bank's collateral is protected.
• Review ARM (Adjustable-Rate Mortgage) rate changes for accuracy and ensure timely mailing and notice to customers.
• Research and resolve loan servicing and system maintenance issues, assist in testing new and updated software, including but not limited to Fiserv Signature
• Work collaboratively with Team and VP on year-end duties, including 1098 review and annual escrow analysis, ensuring timely mailings and notifications.
• Responsibilities also include other duties as assigned by the supervisor/manager

Competencies:

• Excellent oral and written communication skills
• Effective problem-solving, detail oriented, and organizational skills, with a focus on accuracy, thoroughness, and efficiency.
• Technological skills with a thorough knowledge of computer applications including but not limited to a loan servicing platform, excel, and word
• Excellent customer service skills and ability to provide inquiries professionally and with high-quality customer service while ensuring compliance with loan serving regulations.
• Ability to be flexible and adapt quickly to new systems, processes, and procedures
• Ability to prioritize tasks, work effectively in both team setting and independently, managing work assignments under tight schedules, and handle multiple duties simultaneously.
• Good understanding of loan servicing systems, policies, and regulatory compliance.

Supervisory Responsibility:

• This position has supervisory responsibilities.

Required Education & Experience:

• Bachelor's degree in finance, business, or a related field or a minimum of 5 years of formal training or hands-on experience in loan servicing and administration
• Prior loan servicing experience and knowledge of lending compliance and insurance-related regulatory requirements.
• Proficient in Microsoft Office (Word, Excel, Adobe and PowerPoint)
• Strong knowledge of loan servicing software and systems commonly such as Fiserv Signature, and ability (initiative) to learn existing and new software.
• Familiarity with consumer, real estate, and small business loan servicing practices and related compliance regulations
• Strong basic math skills to process transactions and perform manual calculations as necessary
• Ability to lead and supervise a team, including motivating others, providing training, and overseeing complex tasks
• Excellent communication abilities to interact effectively with members, team members, and other bank staff.

Essential Job Functions:

Essential job functions include the employee occupying this position frequently will be required to perform problem resolution, and communicate with both internal and external customers. The employee must be able to remain in a stationary position 80 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc.

First State Bank of the Florida Keys is an equal opportunity employer which provides equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, citizenship, disability, sexual orientation, marital status or any other basis protected by federal, state or local laws.

EOE M/F/V/D

Job Posted by ApplicantPro