Job Description
Job Description
Job Title: Customer Service Part-Time
Hours: Part-time position 11:00 AM – 3:00 PM
Location: Deerfield Beach, Florida
We are seeking a Customer Service Representative Part-Time to join our team! You will be responsible for helping customers by providing product and service information and processing registrations and cancellations.
Responsibilities:
- Manage high volume calls.
- Display professional manners with all phone and email communications.
- Collect program information and enter into our proprietary computer database.
- Process one-off registration and cancellation requests
- Verify customer membership coverage.
- Learn our various tire warranty program terms and conditions.
- Assemble marketing kits
- Occasional data entry tasks and CRM update projects
- Basic office work (faxing, scanning, filing, etc.)
- Provide excellent customer service
Qualifications:
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ideal candidate will have several years of insurance or warranty claims administration experience, or similar telephone based customer service experience.
- Ideal candidate will have obtained the minimum college education level of Associates Degree.
- Ideal candidate will have some experience working with, or knowledge of, automobile tires.
- Must have software skills including but not limited to Microsoft Office.
- Bi-lingual preferred (English and Spanish)
Company DescriptionAbout VSS Group:
At VSS, our high-value vehicle protection products and sales solutions keep customers coming back for further service. Our products include NitroFill, a nitrogen based tire inflation product that replaces the air in automobile tires to increase tire life, fuel economy and safety, Cilajet, the advanced auto paint sealant that preserves your vehicle’s shine and reduces the need for maintenance on a new car, and Alacarte, the powerful software solution makes it easy for dealers to personalize and track their addendums.
VSS Group products are sold to consumers through a nationwide network of over 5,000 new car dealers, tire stores and automobile service centers. Each NitroFill & Cilajet purchase includes a Product Warranty/Membership which provides, among other benefits, Coverage for the repair or replacement any covered component. Please learn more about VSS Group by viewing our consumer web site at https://vssgrp.com/
Company Description
About VSS Group:\r\n\r\nAt VSS, our high-value vehicle protection products and sales solutions keep customers coming back for further service. Our products include NitroFill, a nitrogen based tire inflation product that replaces the air in automobile tires to increase tire life, fuel economy and safety, Cilajet, the advanced auto paint sealant that preserves your vehicle’s shine and reduces the need for maintenance on a new car, and Alacarte, the powerful software solution makes it easy for dealers to personalize and track their addendums.\r\n\r\nVSS Group products are sold to consumers through a nationwide network of over 5,000 new car dealers, tire stores and automobile service centers. Each NitroFill & Cilajet purchase includes a Product Warranty/Membership which provides, among other benefits, Coverage for the repair or replacement any covered component. Please learn more about VSS Group by viewing our consumer web site at https://vssgrp.com/