Job Description
Job DescriptionDescription:
Company Overview
TEI Hospitality is hiring to join our team!
The Dock at Crayton Cove (est. 1976) is an iconic waterfront restaurant in Naples, FL. Known for its award-winning seafood, elevated bar program, and panoramic views of Naples Bay, The Dock continues to serve as an important landmark to the Naples community.
Job Summary
As a Server, you play a vital role in creating an exceptional dining experience by providing attentive and efficient food and beverage service. Your responsibilities include warmly greeting guests, accurately taking and entering orders, delivering food and drinks promptly, and ensuring that all items meet quality standards. Throughout the meal, you maintain a proactive approach by checking on guest satisfaction, anticipating needs, and responding quickly to requests. In addition to direct service, you assist with clearing tables, resetting them according to restaurant standards, and supporting team members during busy periods to ensure smooth operations. Maintaining a clean, sanitary, and organized work area is essential, as it is adhering to all safety and hygiene protocols. This position requires strong communication skills, the ability to work in a fast-paced environment, and a commitment to always delivering superior guest service.
Responsibilities
· Provide food and beverage service, including order-taking, delivery, and clearing of items.
· Check station before, during, and after each shift to ensure proper setup and cleanliness.
· Greet guests in a friendly and courteous manner; explain daily specials and restaurant promotions.
· Accurately take orders and input them into the Point of Sale (POS) system for kitchen communication.
· Retrieve orders from the kitchen, verify accuracy, and deliver promptly to guests.
· Monitor guest satisfaction throughout the dining experience and respond to requests quickly.
· Comply with all state and federal regulations and restaurant liquor policies regarding alcohol service.
· Verify that guests purchasing alcohol are at least 21 years of age and ensure alcohol is consumed only in designated areas.
· Maintain full knowledge of menu and bar items; make informed recommendations to guests.
· Consistently use suggestive selling techniques to enhance the guest experience.
· Establish a professional and hospitable rapport with every guest served.
· Perform opening, running, and closing side work assignments as required.
· Always perform as a team member and assist colleagues during peak periods.
· Attend and participate in ongoing training sessions, read shift notes, and attend shift meetings.
· Adhere to all company policies, standards, and procedures.
Qualifications
· High school diploma or GED required.
· Minimum age of 21 years to comply with alcohol service regulations.
· Ability to obtain any necessary licensing or permits as required by law.
· Preferred: At least 1 year of experience in a full-service restaurant environment.
· Ability to stand for extended periods and work in a fast-paced setting.
· Flexible availability, including nights, weekends, and holidays.
· Strong customer service skills with the ability to interact professionally with guests.
· Excellent verbal communication skills.
· Accurate math and cash-handling abilities.
Benefits/Perks
· Competitive Wages for all positions.
· Medical, Dental, and Vision Insurance are available after 90 days of service for full-time employees.
· Performance-Based Career Growth – We believe in promoting from within the company.
· Employee Food Discounts – Enjoy the fine dining experience we offer to our guests!
For over 40 years, The Dock has been a beloved waterfront dining destination in Naples, Florida, offering fresh seafood, prime steaks, and exceptional hospitality. We are passionate about creating memorable experiences for our guests and rewarding careers for our team members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Requirements: