Job Description
Job Description
Do you have exceptional customer service capabilities?
Are you passionate about boating?
The Boat House of Naples is looking to add an A+ individual to join our team. Our Service Manager is responsible for the effectiveness and profitability of the service department of the assigned location.
Essential Responsibilities:
- Communicate and model customer satisfaction standards to all people within the department.
- Design and implement processes and procedures that support customer satisfaction standards and meet business financial goals.
- Monitor the inventory control system, meeting our company, warranty and retail customer needs for service customers.
- Manage a customer relations follow-up procedure designed to increase the parts and service business through repeat and referral business.
- Track profitability.
- Evaluate parts and service pricing against competitors for competitive rates and make recommendations to president.
- Establish and maintain successful relationships with employees in other departments within the local and extended organization and with vendors.
- Manage subordinate employees to include but not limited to: hiring, training, discipline, and if necessary, termination.
- Verify processes balance availability, cash flow and customer satisfaction. Establish policies as needed for proper protocol and enforce those processes.
- Manage the processes related to service, maintenance and repair as related to efficiency,
- Manage the warranty and return parts program for the location with the Warranty Administrator.
- Model and require all employees to follow all safety policies and procedures.
- Support departments as backup when needed to support customer needs.
- Support Sales Department in timely delivery. This would include any add-on needs in addition to items arriving with repair needs.
- Refer potential sales leads to the Sales Department for customer support.
- Maintain department records accurately and in proper order per established guidelines and procedure.
- Communicate with customers professionally and with courtesy.
- Attend all assigned meetings.
- Follow all company policies and procedures.
- Other duties as assigned.
The Boat House offers a full complement of benefits, to include medical, dental, vision, flexible spending account, and 401k with match.
The Boat House is an EOE and participates in the Federal E-Verify program.
The Boat House is a drug-free workplace. This offer is contingent upon your successful completion of a drug and alcohol pre-employment screen and intention to support a drug and alcohol-free workplace.