<h3>Job Description</h3>
Job Description
Job Title: Customer Service Representative (CSR) / Customer Experience Ambassador (CEA)
 Location: Fort Lauderdale, FL (FLL Airport)
Employment Type: Full-Time /Part-Time
Pay Range: $18.00 - $19.71
Position Overview: Provide professional customer service to passengers and internal partners at FLL. Answer questions, manage passenger queues, enforce company policies, and ensure a positive experience aligned with organizational values.
Key Responsibilities:
<ul>
<li>Greet passengers promptly and courteously</li>
<li>Assist passengers with empathy and patience</li>
<li>Communicate clearly and professionally</li>
<li>Remain calm and composed during service delays or challenges</li>
<li>Track shuttle arrival times and report service needs</li>
<li>Maintain clean, organized duty station and visible presence</li>
</ul>
Requirements:
<ul>
<li>Strong interpersonal and customer service skills</li>
<li>Professional demeanor and reliability</li>
<li>Ability to stand and walk for extended periods</li>
<li>Willingness to work flexible shifts, including weekends and holidays</li>
</ul>
Work Environment:
<ul>
<li>Outdoor airport setting, exposure to weather and moving vehicles</li>
</ul>
Equal Opportunity Employer