Job Description
Job Description
The Customer Care team supports the company’s published support channels. This role responds to our customers in a timely manner, providing them a best-in-class customer experience in a multi-channel, fast-paced support environment. This role is responsible for solutioning all aspects of the inbound support request including but not limited to, rental process, cross/upsell, quote, reservations etc. in a timely, consistent, and quality manner.
What you will do...
• Accurately track all customer touchpoints according to established procedures in CRM Salesforce
• Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
• Provide consistent, efficient, and effective customer service in a multi-channel environment
• Coordinate and process all inbound requests in a timely, quality & consistent manner
• Identify and communicate escalation issues per established escalation policy
• Follow Quality Program guidelines to meet expected phone, email, and chat performance
• Follow published attendance policy including established channel schedule
Requirements
• Highschool or GED required, Bachelor’s degree preferred
• 1 year of customer service or support experience preferred
• Experience leveraging CRM platforms like Salesforce.com as part of daily functions
Skills
• Passion for customer service and support
• Comfortable using Microsoft Office products (Outlook, Excel, Word)
• Adapts to changing business and customer needs
• Self-motivated to achieve goals and deliver results
• Communicate professionally and effectively
• Drive results through teamwork and business processes
• Ability to organize and manage multiple priorities
• Strategic thinking and problem-solving ability
• Problem analysis and problem resolution at both a strategic and functional level
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.