Bilingual Customer Service Representative

GEICO of Port St Lucie

Port St. Lucie, FL, USA

Published: 6/14/2022

Full Time

Job Description

We're looking for a hardworking, reliable, and dedicated bilingual Customer Service Representative to join the GEICO Local Office in Port St Lucie, FL. As a Customer Service Representative, you will take ownership for each customer interaction and provide administrative support for the sales team.

At GEICO Local Office, it's not just a job, it's growth and opportunity. There's one thing our associates all have in common: they found a career they never expected. With coaching and mentoring, you will find your position as a Customer Service Representative can become a career in the most unexpected and rewarding ways.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Health Insurance

Responsibilities

Process customer policy change requests.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Schedule appointments for sales staff to meet prospective customers.
Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Assist with outbound calls.
Perform additional administrative tasks.

Requirements

Bilingual (English/Spanish) required
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Great Customer Service Skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Excellent Communication/interpersonal skills.