Job Description
Job Description
About Us
At Lion and Unicorn, we’re more than an auction house - we're a team of professionals who take pride in preserving history and creating remarkable experiences for our clients.
Located in Hollywood, Florida, we are proud to serve an international clientele of collectors and art enthusiasts with seamless auction experiences and white-glove service. of collectors and art enthusiasts. Known for our professionalism, integrity, and expertise in fine art, antiques, and collectibles, we deliver seamless, white-glove auction experiences that blend tradition with innovation.
Our success is driven not only by the exceptional pieces we handle but also by the exceptional people who make up our team. We believe great work starts with a great culture — one that’s positive, kind, and grounded in mutual respect and teamwork.
As we continue to expand, we’re looking for a detail-oriented, proactive, and personable International Business Administrator to join our dynamic and passionate team.
Position Summary
In this role, you’ll be the first point of contact for buyers from around the world — providing exceptional service, managing client communications, and ensuring every interaction reflects our brand’s commitment to excellence. You’ll play a key role in coordinating the auction experience from registration to post-sale logistics, helping clients feel supported every step of the way.
Key Responsibilities
- Serve as a primary liaison for client inquiries via phone, email, and messaging.
- Guide clients through registration, bidding, and post-auction processes.
- Resolve client issues quickly and professionally, escalating as needed.
- Coordinate shipping, payments, and pick-ups in collaboration with our operations and logistics teams.
- Maintain accurate and up-to-date client records using CRM and auction software.
- Ensure a seamless customer journey throughout the pre-sale and post-sale process.
- Support auction day operations, including bidder check-in, floor support, and online bidding assistance.
- Champion a customer-first culture by suggesting process improvements and service enhancements.
What We’re Looking For
- 2+ years of experience in a customer service or client-facing role. (Experience in auction houses, luxury goods, fine art, consignment, or e-commerce—such as eBay reselling—is a plus!)
- Excellent interpersonal and communication skills—both written and verbal.
- Tech-savvy, with experience in CRM systems, Microsoft Office, and auction or e-commerce software. (Experience with Zoho, Salesforce, or QuickBooks is a plus.)
- Strong organization, time management, and problem-solving abilities.
- Ability to remain calm under pressure and manage multiple priorities with poise and professionalism.
- Associate’s or Bachelor’s degree preferred.
- A passion for art, antiques, and collectibles is a bonus!
What We Offer
- Competitive hourly pay ($18–$22/hour, based on experience).
- Health insurance available after 90 days.
- 401(k) with company match.
- Paid Time Off (PTO).
- Opportunities for professional growth and mentorship in a growing business
- A collaborative and supportive work environment in the heart of South Florida’s arts and culture scene.
Join Our Team
If you’re someone who thrives in a positive, client-focused environment and takes pride in delivering exceptional service, we want to hear from you. Join Lion and Unicorn and become part of a growing company that values tradition, innovation, and genuine collaboration.
A cover letter is not required but is strongly encouraged.
A background check will be required.
Please submit your application through the job listing and do not contact the auction house directly.