Assistant Director of Housekeeping

Job Description

Job Description

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs
• Complimentary Daily Shift Meal

The Assistant Director of Housekeeping serves as the primary operational support to the Director of Housekeeping, helping execute daily housekeeping and laundry operations across guest accommodations, public areas, and back-of-house spaces. This role is highly hands-on and focused on day-to-day execution, quality control, staff supervision, and guest service recovery, while supporting larger departmental initiatives led by the Director.

The Assistant Director acts as a visible leader on the floor, ensuring standards are met, teams are supported, and operations run smoothly particularly in a high-volume, resort environment undergoing redevelopment and growth.

Key Responsibilities & Essential Functions (include but are not limited to)

Operational Oversight

• Support daily housekeeping and laundry operations, ensuring timely and thorough cleaning of guest rooms, villas, public areas, and support facilities
• Serve as the primary operational lead on assigned shifts and in the absence of the Director
• Ensure room readiness aligns with occupancy forecasts and Front Office expectations
• Assist with implementation and enforcement of established cleaning protocols, inspection standards, and service procedures

Leadership & Team Supervision

• Supervise housekeeping supervisors, inspectors, leads, and frontline staff as assigned
• Provide daily direction, coaching, and on-the-floor support to ensure productivity and morale
• Assist with onboarding, training, and performance feedback for team members
• Support corrective action and performance improvement efforts in partnership with the Director

Quality Control & Guest Experience

• Conduct regular inspections of guest rooms, villas, public spaces, and back-of-house areas
• Identify and address quality gaps in real time
• Respond to housekeeping-related guest concerns, escalating complex issues to the Director as appropriate
• Partner closely with Front Office, Engineering, and Guest Services to support seamless room turnover and service recovery

Scheduling, Labor & Productivity Support

• Assist with daily staffing adjustments based on occupancy, call-outs, and operational needs
• Support labor efficiency efforts by monitoring productivity and workflow on assigned shifts
• Provide input and recommendations related to scheduling, staffing levels, and task assignments

Inventory, Linen & Equipment Support

• Assist with inventory tracking for supplies, linen, and equipment
• Monitor linen handling, par levels, and usage on the floor
• Report shortages, damage, or operational needs to the Director
• Support sustainable practices and proper chemical usage

Safety, Compliance & Standards

• Enforce safety procedures, PPE usage, and proper chemical handling
• Support OSHA compliance and sanitation standards through daily oversight
• Ensure housekeeping team adherence to safety training and protocols
• Assist with key control procedures and accountability

Education & Experience Requirements

Required

• High school diploma or G.E.D.
• Minimum 4–6 years of progressive housekeeping leadership experience in a hotel or resort environment
• Proven experience supervising teams in high-volume or multi-unit operations
• Strong working knowledge of housekeeping operations, inspections, and service standards

Preferred

• Resort or large-scale property experience
• Experience supporting renovation, reopening, or redevelopment environments
• Bilingual (English/Spanish) preferred
• Familiarity with HotSOS or similar housekeeping/maintenance systems

Skills & Competencies

• Strong leadership presence with a hands-on, solutions-oriented approach
• Excellent organizational and time-management skills
• Clear, professional verbal and written communication skills
• Ability to remain calm and effective in fast-paced, high-pressure situations
• Strong attention to detail and commitment to service excellence
• Collaborative mindset with cross-functional teams

Physical & Environmental Requirements

• Ability to stand, walk, bend, stoop, and reach for extended periods
• Ability to lift up to 40 pounds and push/pull equipment as needed
• Comfortable working in high heat, humidity, and physically active environments

Schedule Requirements

• Flexible availability required, including evenings, weekends, and holidays
• May be required to work extended hours based on operational needs

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.