Office Administrator

CARL'S AIR CONDITIONING & APPLIANCE SERVICE INC

Jupiter, FL, USA

Published: 6/14/2022

Full Time

Job Description

The ideal candidate will be a detail-oriented and highly organized administrative professional with a minimum of 5 years of experience specifically within the HVAC industry. This role requires a comprehensive understanding of HVAC operations, terminology, and workflows to effectively support our team. The administrative assistant will handle a variety of tasks, from customer service and scheduling to billing and inventory management, ensuring the smooth day-to-day operation of the office.

Key Responsibilities:

Customer & Client Relations: Serve as the primary point of contact for clients, handling inquiries, scheduling service appointments, and managing customer communication via phone and email.
Scheduling & Dispatch: Coordinate service calls and installations, dispatching technicians efficiently based on location and expertise. Maintain and update the technician's schedule in real time.
Billing & Invoicing: Generate and process invoices for services rendered, track payments, and follow up on overdue accounts.
Inventory Management: Assist with tracking and ordering parts and equipment, maintaining accurate inventory records to ensure technicians have the necessary supplies.
File Management: Maintain and organize both physical and digital files, including client records, service agreements, and project documentation.
General Office Support: Provide a range of administrative support, including data entry, report generation, and other tasks as needed to keep the office running smoothly.

Qualifications:

Experience: A minimum of 5 years of proven experience in an administrative role within the HVAC industry is required.
Skills: Strong proficiency in Apple OS and QuickBooks, excellent communication and interpersonal skills, and the ability to multitask effectively in a fast-paced environment. Experience with HVAC-specific software (e.g., Housecall Pro) is a significant plus.
Knowledge: In-depth knowledge of HVAC systems, components, and industry terminology is essential for success in this role.
Attributes: The candidate should be highly organized, proactive, and possess strong problem-solving skills. A commitment to providing exceptional customer service is paramount.

Company DescriptionWe are a full-service and repair company in Jupiter, Florida.
Providing our customers with immediate service for all appliance and HVAC needs .
We service a 25 mile radius. focused primarily in Northern Palm Beach county.

Our work week is Monday through Friday 7:30-4:30 sometimes later.
An occasional Saturday for emergency only.
Profit sharing includes Extra compensation for installation work, Commission on sales.
We provide company vehicles and work attire.

Company Description

We are a full-service and repair company in Jupiter, Florida.\r\nProviding our customers with immediate service for all appliance and HVAC needs .\r\nWe service a 25 mile radius. focused primarily in Northern Palm Beach county. \r\n\r\nOur work week is Monday through Friday 7:30-4:30 sometimes later. \r\nAn occasional Saturday for emergency only. \r\nProfit sharing includes Extra compensation for installation work, Commission on sales. \r\nWe provide company vehicles and work attire.