Job Description
Job description
Location: Hybrid (Must be based in South Florida)
About Us:
We are a dynamic and rapidly growing short-term rental management company dedicated to providing exceptional guest experiences while maximizing revenue for property owners. Our team thrives in a collaborative and supportive environment that values efficiency, innovation, and work-life balance.
Position Overview:
We’re looking for a Short-Term Rental Operations Manager to play a key role in managing our expanding portfolio of vacation rental properties. This position is primarily remote but requires occasional on-site visits in South Florida for inspections, maintenance coordination, and guest support. You will act as a vital link between our virtual operations team and on-the-ground services to ensure smooth property management and a seamless guest experience.
Key Responsibilities:
• Property Oversight: Ensure short-term rental properties are well-maintained, guest-ready, and compliant with company standards.
• On-Site Inspections: Conduct property visits for routine inspections, maintenance assessments, and guest-related escalations.
• Vendor Coordination: Liaise with cleaning crews, maintenance teams, and service providers to ensure timely and high-quality service.
• Guest Experience Management: Address escalated guest inquiries, resolve issues efficiently, and maintain high satisfaction ratings.
• Listing Optimization: Assist with pricing adjustments, calendar management, and content updates on Airbnb, VRBO, and other booking platforms.
• Performance Monitoring: Track occupancy rates, guest reviews, and revenue trends to identify areas for improvement.
• Policy Compliance: Enforce company policies and local regulations, ensuring all properties meet quality and legal standards.
• Reporting & Communication: Provide regular updates to the management team and assist in strategic decision-making.
Qualifications & Skills:
• Location Requirement: Must be based in South Florida and able to visit properties as needed. (FTL, Pompano, Lighthouse Point, Plantation, Etc.)
• Industry Experience: Background in short-term rental management, hospitality, real estate, or property management preferred.
• Problem-Solving: Strong ability to troubleshoot issues independently and implement effective solutions.
• Customer Service: Excellent communication skills with a proactive, guest-first approach.
• Tech Proficiency: Comfortable using property management software and booking platforms (e.g., Airbnb, VRBO, Guesty, Hostaway, OwnerRez, etc.).
• Organization & Efficiency: Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Flexibility: Available for occasional after-hours support or urgent property-related matters.
Why Join Us?
✅ Work-Life Balance – We focus on efficiency so you can enjoy your personal time.
✅ Supportive Team – A collaborative and positive work environment that values your contributions.
✅ Career Growth – Join a growing company with opportunities for advancement.
✅ Competitive Pay & Incentives – Compensation based on experience, with potential for bonuses and growth-based incentives.
How to Apply:
If you’re passionate about hospitality, operations, and delivering outstanding guest experiences, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re the perfect fit for this role.