Job Description
Job DescriptionDescription:
POSITION PURPOSE
Responsible to provide/serve food, beverages or banquets to Club members and guests
ACCOUNTABILITIES
· Perform pre- and post-work shift duties
· Provide immediate attention to all members and guests upon seating
· Distribute menus, and answer questions
· If local water conservation laws permit, fill glasses with the ice water and answer questions and suggest menu items
· Take orders and suggestively sell food and beverage items, if appropriate
· Place orders with bartender and/or kitchen and inform cooks about any special cooking instructions
· May ice glasses, add garnishes, or other ingredients
· Place beverages on tray, deliver to members and guests and serves beverages
· Assemble food on trays; procure items from each station as necessary
· Serve meals and place dishes by courses in front of each person
· Check back to ensure member and guest satisfaction; replenish water and butter as necessary
· Remove soiled dishes and empty glasses; clean table as required
· Present dessert menus; suggests and serves desserts, coffee and after-dinner drinks
· Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks
· Present bill and obtain signature on chit, if applicable
· Keep tables, dining room and bus station areas clean
· Advise supervisor on any complaints as soon as they occur
· Perform clean-up and closing duties as assigned by manager
· Attend pre-meal meetings as requested by F&B Managers
· Consistently complies with all state, local, and Club laws and policies relating to the service of alcohol; informs manager if service to a member or guest is questionable
· Turn in signed tip declaration form weekly/daily, if applicable
· Thank members and guests; invites them to return
· May assist banquet personnel in setting up, serving and cleaning up after banquet functions
· Regularly inspect all front- and back-of-the-house service areas and equipment to ensure that sanitation, safety, energy management, preventive maintenance, and other standards of the department are met
· Other duties as assigned
Requirements:
MINIMUM REQUIREMENTS
· Experience that is directly related to the duties and responsibilities specified
· Demonstrated polished, professional appearance and presentation
· Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
· Ability to maintain quality and safety standards
· Strong reasoning ability and critical thinking skills
· Demonstrated strong oral and written communication skills to a wide variety of constituents
· Excellent interpersonal/relationship-building skills
· Proven record of providing excellent internal and external customer service
Physical Demands and Work Environment
· Must be able to stand, walk, squat, reach, bend, climb, clean, walk on rough ground and lift up to 20 pounds
· Must be able to handle hot and cold interior and exterior conditions and exposure to dust, fumes and gases
· Independent mobility