Job Description
Job DescriptionCustomer Service Representative
Location: Tampa, FL
Employment Type: Full-Time
About the Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
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Greet customers and provide accurate, friendly assistance in person or over the phone
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Answer questions about products, services, policies, and account information
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Help resolve customer concerns and escalate issues when needed
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Process transactions, orders, payments, or account updates (based on company needs)
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Maintain a clean, organized workspace and uphold company service standards
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Document customer interactions in the CRM or system accurately
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Support team members with daily tasks, administrative duties, and customer follow-up
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Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
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Strong verbal communication and interpersonal skills
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Friendly, patient, and professional demeanor
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Ability to handle customer concerns with problem-solving and empathy
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Basic computer and data-entry skills
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Strong time-management and reliability — consistent attendance is essential
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Prior customer service, retail, call center, or hospitality experience is preferred but not required
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Ability to work a full-time schedule (40 hours per week)
What We Offer
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Competitive pay + bonus structure (if applicable)
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Comprehensive training to set you up for success
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Opportunities for advancement into senior roles
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Supportive, team-oriented environment
Who Thrives in This Role
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.