Job Description
Job Description
Role Overview
The Senior Key Account Manager provides strategic leadership over the Key Account Management function while directly overseeing a portfolio of the company’s most critical customers. This role is responsible for guiding, mentoring, and holding Key Account Managers accountable to performance standards, customer satisfaction, and revenue growth. The ideal candidate combines strong people leadership with deep account management expertise and a hands-on, results-driven approach.
Key ResponsibilitiesLeadership & Team Oversight
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Directly oversee, coach, and support Key Account Managers to ensure consistent execution of account strategies
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Set performance expectations, KPIs, and best practices for key account management
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Review account plans, forecasts, and customer communications for accuracy and alignment
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Identify skill gaps and provide ongoing training and development for the team
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Serve as escalation point for complex customer issues and high-level negotiations
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Ensure alignment between Key Account Managers and internal teams (operations, finance, logistics, customer service)
Strategic Account Management
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Own and manage the company’s most strategic and high-revenue accounts
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Develop and execute long-term account growth strategies focused on retention, margin, and expansion
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Lead executive-level customer relationships and strategic business reviews
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Oversee contract negotiations, pricing strategies, renewals, and service agreements
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Monitor account profitability, KPIs, service levels, and risk exposure
Cross-Functional & Reporting
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Partner with leadership to align account strategy with company objectives
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Provide accurate forecasting, reporting, and insights on account performance
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Analyze market trends and customer feedback to drive continuous improvement
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Support sales leadership with pipeline visibility and account intelligence
Qualifications
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5+ years of experience in key account management or strategic sales
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3+ years of experience leading or managing account managers or sales teams
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Proven success managing large, complex, or enterprise-level accounts
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Strong leadership, coaching, and performance-management skills
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Excellent negotiation, communication, and executive presentation abilities
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Strong analytical skills and CRM proficiency
Preferred Skills
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Experience overseeing multi-location or national accounts
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Contract and pricing strategy expertise
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Industry experience in agriculture
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Experience building SOPs, dashboards, and scalable account processes
What We Offer
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Competitive base salary
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Leadership role with visibility and influence
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Growth-oriented, collaborative culture