Customer Service Representative

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Ted Todd Insurance has proudly been serving Florida since 1986, we are constantly evolving.

You enjoy a fast-paced and open workspace where you are able to collaborate with your co-workers. You understand the value of completing tasks in order, on time and with minimal errors. You have the ability to understand and navigate different types of software products with ease.

At Ted Todd Insurance, we provide one-of-a-kind service to all our customers. Our priority is measured on doing what is best for the customer and ensuring they have the proper coverage for all their insurance needs. When you are a part of our team, youve joined a group of professionals looking to achieve the best results in the industry. Insurance is a product that everyone needs but not everyone understands. When people need help with their insurance products, they want a friendly, reliable, and educational experience. This is where you come in! You will be our customers guide through the bewildering world of insurance and save them money in the process.

Here is what WE have to offer.

• Vacation paid time off
  
  
• Health, Dental, and Vision insurance for you and your family.
  
  
• We invest in you for education and training.
  
  
• Financial Investment Access to a 401(k) and Financial Advisor.
  
  
• Career Development We want to invest in your development so you can grow with us.
  
  

Qualities of a Successful Customer Service

• They're able to communicate with customers via phone, text, email, and chat
• They provide our clients with a WOW experience at every interaction
• They work with internal departments to meet clients' needs
• Data entry in various platforms is no problem
• Their work ethic and personality is focused on client satisfaction and accomplishment through teamwork and unity.

Responsibilities

• Take minimum of 30+ inbound service calls per day
• Addressing any client questions or concerns, setting expectations, and completing any follow up work from your client interactions.
• Identify and address the clients needs and fill any coverage or policy gaps that are recognized.