Job Description
Job Description
Description
- Respond to inbound calls and emails regarding HR, benefits, payroll, and policy inquiries.
- Provide accurate and timely information on health insurance, retirement plans, COBRA, FMLA, and other benefit programs.
- Troubleshoot and resolve employee issues or escalate complex cases to Tier II or III support.
- Maintain and update employee records in HRIS systems (e.g., SAP, Workday).
- Educate employees on self-service tools and HR processes.
- Document all interactions in case management systems.
- Ensure compliance with company policies and federal/state regulations.
Skills
FMLA, Customer Support, Call Center, Human Resources
Additional Skills & Qualifications
Associate degree or equivalent experience in HR, Business, or related field.
1–2 years of experience in a call center or HR support role preferred.
Strong knowledge of employee benefits and HR policies.
Excellent communication and problem-solving skills.
Proficiency in HRIS and case management tools.
Bilingual (English/Spanish) is a plus for some locations.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Miami, FL.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Miami,FL.
Application Deadline
This position is anticipated to close on Nov 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.