Job Description
Job DescriptionCompany Description
Captura Hall – About Us
Captura Hall is a Miami-based marketing and creative solutions company dedicated to helping businesses grow through innovative campaigns and data-driven strategies. Our team of experts focuses on delivering impactful results, fostering collaboration, and providing a dynamic work environment that encourages professional development.
Job Description
Job Description:
We are seeking a motivated and detail-oriented Customer Account Representative to join our team. In this role, you will manage customer accounts, provide high-quality support, and ensure client satisfaction. The ideal candidate is organized, communicative, and committed to delivering excellent service.
Responsibilities:
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Manage and maintain client accounts with accuracy and efficiency.
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Respond promptly to customer inquiries via phone, email, and in-person meetings.
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Coordinate with internal teams to resolve customer issues and ensure satisfaction.
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Prepare reports on account status and customer feedback.
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Identify opportunities to improve processes and customer experience.
Qualifications
Qualifications:
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High school diploma or equivalent; Bachelor’s degree preferred.
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Proven experience in customer service, account management, or a related field.
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Strong communication and problem-solving skills.
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Proficiency in Microsoft Office Suite and CRM software.
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Ability to multitask, prioritize, and work independently.
Additional Information
Benefits:
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Competitive salary ($58k – $63k per year)
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Opportunities for professional growth and advancement
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Health, dental, and vision insurance
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Paid time off and holidays
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Supportive and collaborative work environment
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Full-time position