Job Description
Job Description
Summary of Responsibilities:
Sales
· Identify areas through statistical analysis to determine where service companies are needed and facilitate enrollment process to completion.
· Email new enrollment packages and related correspondence to independent service contractors.
· Pre-screen and monitor the qualification process.
· Negotiate initial labor and equipment rates as well as parts mark-up percentages.
· Verify receipt and accuracy of all service providers’ licenses, insurance and IRS W-9.
· Ensure that all departmental Sales and quality goals are met or exceeded
Credentialing
· Identify and interpret state and local regulatory contractor licensing standards for territories within the assigned region.
· Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed.
· Verify forms/documents received have necessary information in appropriate locations with minimal errors.
Dispatch
· Procure independent service contractors for existing claims as needed.
· Evaluate customer service requests; locate, select, contact and assign the appropriate (best available & qualified per CHS established criteria) service provider.
· Develop Relationships with service organizations of the CHS Network and External Networks.
· Educate service organizations on product offer, requirements, and expectations of service.
· Outreach to all characters in the fulfillment cycle inclusive of customers, clients, service organizations, internal employees, etc. to ensure complete coordination of efforts.
· Manage procure to payment life cycle of third-party systems inclusive of follow-up activities to solicit top ratings from service organizations.
Required Education/Experience/Skills:
Education
· Bachelor’s degree or equivalent combination of work experience
Experience
· Prior Administrative, Sales and Dispatch experience a plus
· 2+ year experience in Sales
· 2+ years customer service experience
Skills
· Ability to perform multiple tasks with attention to detail
· Ability to perform effectively under conditions of variable workload/ priorities
· Ability to express ideas clearly and concisely, both orally and in writing
· Ability to communicate effectively with people via telephone
· Proficiency in MS Office applications (Word, Excel, Outlook)
· Manage and prioritize assigned tasks
· Ability to work with cross-functional support departments
· Problem solver, analytical and advanced negotiations skills