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Outbound Sales

Cinch Home Services, Inc.
locationBoca Raton, FL, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

Summary of Responsibilities:

Sales

· Identify areas through statistical analysis to determine where service companies are needed and facilitate enrollment process to completion.

· Email new enrollment packages and related correspondence to independent service contractors.

· Pre-screen and monitor the qualification process.

· Negotiate initial labor and equipment rates as well as parts mark-up percentages.

· Verify receipt and accuracy of all service providers’ licenses, insurance and IRS W-9.

· Ensure that all departmental Sales and quality goals are met or exceeded

Credentialing

· Identify and interpret state and local regulatory contractor licensing standards for territories within the assigned region.

· Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed.

· Verify forms/documents received have necessary information in appropriate locations with minimal errors.

Dispatch

· Procure independent service contractors for existing claims as needed.

· Evaluate customer service requests; locate, select, contact and assign the appropriate (best available & qualified per CHS established criteria) service provider.

· Develop Relationships with service organizations of the CHS Network and External Networks.

· Educate service organizations on product offer, requirements, and expectations of service.

· Outreach to all characters in the fulfillment cycle inclusive of customers, clients, service organizations, internal employees, etc. to ensure complete coordination of efforts.

· Manage procure to payment life cycle of third-party systems inclusive of follow-up activities to solicit top ratings from service organizations.

Required Education/Experience/Skills:

Education

· Bachelor’s degree or equivalent combination of work experience

Experience

· Prior Administrative, Sales and Dispatch experience a plus

· 2+ year experience in Sales

· 2+ years customer service experience

Skills

· Ability to perform multiple tasks with attention to detail

· Ability to perform effectively under conditions of variable workload/ priorities

· Ability to express ideas clearly and concisely, both orally and in writing

· Ability to communicate effectively with people via telephone

· Proficiency in MS Office applications (Word, Excel, Outlook)

· Manage and prioritize assigned tasks

· Ability to work with cross-functional support departments

· Problem solver, analytical and advanced negotiations skills

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