Job Description
Job Description
Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The agent is to answer all inquiries in a professional, courteous and efficient manner and attempt to turn every call into a booking.
This position requires working n the office and is not remote.
Scheduling:
- Part Time, year round position (minimum of 16 hrs per weekend)
- Must be available on Saturdays & Sundays
- Potential for additional part time night shifts on weekdays
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Paid Time Off
- 401(k)
- Free Associate Parking
- Hotel Discounts with all affiliated properties
*Benefits available to full time employees*
Responsibilities:
- Answer phones and assist guests in making, altering, or canceling reservations
- Answer all phone calls promptly and in a courteous manner
- Be knowledgeable of hotels and resorts including but not limited to room types, resort operations, outlets, policies, and amenities
- Have a complete knowledge of current rates, special rates and packages and know which benefits are included in each
- Accurately record and secure all required information from the guest when making a reservation, including any requests or comments
- Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest
- Be aware of and adhere to the rules and regulations of the Call Center
- Assist with inputting manual reservations including but not limited to third party such as internet and wholesale
- Perform daily office duties and any other projects assigned by the Team Lead, Supervisor or Manager
Qualifications:
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency
- Attention to detail and the ability to resolve customer issues
- Previous Call Center or Hotel Customer Service Experience
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.