Operations & Office/HR Manager

Job Description

Job Description

About Us:

We are a growing small business based in Hollywood, Florida, with a dedicated team of 10–14 professionals. As a broker for hard money loans, we work closely with our Clients, providing fast, flexible funding solutions. Our company is growing quickly, and we’re looking for a hands-on Operations & Office/HR Manager who is excited to grow with us and help take our internal systems, team, and operations to the next level.

We are seeking an experienced and versatile Operations & Office/HR Manager to oversee daily operations, office administration, and human resources functions. This role requires a strong leader who can implement effective systems, ensure regulatory compliance, and help scale the organization efficiently. The ideal candidate will bring a balance of strategic thinking and hands-on management, with the ability to lead teams and improve overall business performance.

Key Responsibilities:

Operations Management:

• Develop and implement operational policies and procedures for efficient workflows

• Enhance systems, processes, and best practices for operational excellence

• Manage day-to-day operations and oversee the operations team and department

• Ensure organizational processes comply with legal regulations and standards

• Handle budgets, forecasting, and resource allocation to meet strategic goals

• Collaborate across departments to align operations with business objectives

• Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance

• Cultivate and maintain vendor and supplier relationships; negotiate contracts for favorable pricing

• Analyze operational data to identify cost-saving opportunities and process improvements

• Implement quality assurance measures and monitor production or service KPIs

• Manage supply chain processes (inventory, sourcing, sales, production) if applicable

• Monitor performance, offering coaching, training, and feedback for continuous improvement

• Help improve and maintain the company’s CRM system (HubSpot, , etc.) to ensure accuracy and usability

• Maintain sustainability in service operations and integrate new technologies when needed

• Report on operational efficiency, quality standards, and overall performance

Office Management:

• Ensure smooth daily office operations and a productive work environment

• Oversee office supplies, facility needs, and vendor management

• Lead administrative support functions and internal communications

  Human Resources:

• Manage hiring plans, recruitment, onboarding, and offboarding processes

• Maintain employee records and ensure compliance with HR policies and labor laws

• Develop conflict-resolution programs and manage employee relations issues

• Oversee performance reviews, employee engagement, and training programs

• Enforce health and safety compliance and workplace standards

• Coordinate payroll processing and benefits administration

• Qualifications:

• Bachelor’s or Master’s degree in Business Administration or a related field

• Proven experience in operations, HR, and office management roles

• Strong leadership, problem-solving, and interpersonal communication skills

• Skilled in Google Sheets (e.g., data analysis, formulas, dashboards)

• Experience working with and maintaining CRM systems (e.g., HubSpot, )

• Familiar with HR compliance, employment law, and best practices

• Proficient in Microsoft Office, project management tools, and HR software

• Ability to analyze data, identify trends, and drive improvements

• Comfortable managing vendors and negotiating contracts

• Strong attention to detail, time management, and multi-tasking ability

• Benefits (After 6 Months):

• 401(k) retirement plan

• Healthcare coverage (medical)

• Paid Time Off (PTO)

• Opportunities for bonuses or performance-based incentives

• What We Offer:

• A supportive, collaborative work environment

• The opportunity to make a real impact on the company’s growth and efficiency

• Career development and leadership opportunities

Company DescriptionDirect Capital Fund is a dynamic and fast-growing financial services firm specializing in business funding solutions. We pride ourselves on efficiency, professionalism, and maintaining strong relationships with our clients and financial partners. We are seeking a highly motivated Operations & Office/HR Manager.

Company Description

Direct Capital Fund is a dynamic and fast-growing financial services firm specializing in business funding solutions. We pride ourselves on efficiency, professionalism, and maintaining strong relationships with our clients and financial partners. We are seeking a highly motivated Operations & Office/HR Manager.