Job Description
Job Description
Position Purpose:
Responsible for servicing all banquet functions, including but not limited to set up, banquet service, staff supervision and teardown.
EXAMPLE OF DUTIES:
- Supervise, coordinate and train all associates in the Banquet Department on best practices
- Lead the team by example and ensure all associates have the knowledge to do their job accurately and efficiently
- Coach and counsel associates as needed
- Create and monitor changes to the associate’s work schedule
- Support the Captains in finding creative solutions to any issues that may arise to ensure our guest’s receive the highest level of service
- Effectively handle and communicate changes in a calm, positive demeanor
ESSENTIAL FUNCTIONS
- Hire, schedule, and train all banquet staff to include conducting roll call and monthly meetings, and illustrating the proper techniques and etiquette for American, French, buffet and parade styles of service. Monitor staff performance. Define performance requirements and develop action plans for achievement of goals.
- Supervise the setup of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect functions rooms and equipment prior to functions for cleanliness, proper inventory and set up.
- Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conference services, engineering staffs, and with the guest to ensure timely execution of events, quality service, adherence to all applicable federal, state, local safety and health regulations and corporate standards.
- Supervise clean-up of function room and proper breakdown and storage of equipment.
- Enter billing information into the MICROS system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution.
- Check staff attendance according to schedules, adjust and reassign server stations as necessary in order to provide quality service during functions.
Other
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.
Regular attendance in conformance with the standards, which may be established by Trump National Doral - Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as result there will be times when our teammates in Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the Leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend meetings such as BEO meetings, staff meetings, Pre-con meetings, F&B meetings.
- Order supplies and linens for function from Purchasing and Housekeeping departments.
- Separates, posts and distributes event order sheets.
- Assist servers and captains with the execution of events according to the event order and Trump National Doral - Miami quality standards.
PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Sitting Occasional
Walking Frequent
Climbing stairs Frequent
Crouching/Bending/Stooping Occasional
Reaching Occasional
Grasping Occasional
Pushing/Pulling Rare
Near Vision Frequent
Far Vision Frequent
Hearing Constant
Talking Frequent
Smell Occasional
Lifting/Carrying (# lbs), up to 50+ lbs Rare
Travel Rare
OTHER DUTIES:
Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
- None
Associates will be trained in the proper use and care of assigned PPE. The resort provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all associates.
- Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.
- Knowledge of appropriate table settings and service ware.
- Knowledge of all applicable federal, state and local health and safety regulations.
- Ability to effectively supervise people.
QUALIFICATION STANDARDS:
EDUCATION
Four year college degree preferred. At least two year college (associate) degree required
EXPERIENCE
At least ten years in banquet/catering field preferred. Hospitality experience required. At least 5 years experience in direct supervision required.
LICENSES OR CERTIFICATES
None
GROOMING
All associates must maintain a neat, clean and well-groomed appearance (specific standards available).
Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.