Job Description
Job Description
We are seeking an Experienced Service Manager to join our busy HVAC team! You will be responsible for helping customers by providing product and service information, dispatching service calls, reviewing time sheets and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Dispatch service and maintenance requests
- Develop and maintain a knowledge base of the evolving products and services
- HVAC - air conditioning experience very helpful
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Computer literate with all office programs - Field Edge, ESC and Quickbooks knowledge a plus
Company DescriptionWe are a high quality HVAC company committed to excellent customer satisfaction and a professional approach to solving all your air conditioning needs. It is a pleasure to be celebrating our 40th year in business this year and welcome all qualified candidates.
Company Description
We are a high quality HVAC company committed to excellent customer satisfaction and a professional approach to solving all your air conditioning needs. It is a pleasure to be celebrating our 40th year in business this year and welcome all qualified candidates.