Job Description
Job Description
Our Thrift Shoppe Customer Service Associates embody our mission of providing compassionate care and support to those in need. They creating a welcoming environment for customers, offer assistance with inquiries, and ensuring a positive shopping experience. With a focus on integrity and empathy, they handle transactions with care, assist in merchandising, and contribute to maintaining a tidy store. Their dedication to our values of dignity, respect, and community engagement helps us to fulfill our commitment to serving others with excellence.
EDUCATION AND QUALIFICATIONS:
- High School Diploma/GED required
- Minimum of 2 years cashier and customer service experience required
- Experience in a thrift or consignment shop preferred
- Open and flexible availability to meet the business needs and reliable transportation
ESSENTIAL JOB RESPONSIBILITIES:
- Provide cashier service to customers by utilizing a cash register, POS and/or credit card terminal.
- Welcome and engage with customers as they enter the shoppe and respond to customer inquiries.
- Provide excellent interaction and customer service to customers, co-workers, and volunteers both in shoppe and over the phone.
- Straighten and restock the racks and shelves throughout the shift, after opening and after closing.
- Ensure fitting room returns and /or go-backs are returned to their proper department at end of shift.
- Enroll customers in Thrifty’s loyalty program and maintain a round up rate of 50%.
- Assist in other areas of thrift shoppe when necessary including at other thrift shoppe locations.
- This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend events.